Job Title: Field Technician
Location: ChicagoIllinois
Department: Delivery Operations
Type: Full-Time
Compensation: $22$26/ HR based on experience
Schedule: MondayFriday 9am5pm (occasional evenings/weekends)

About Us:
Majestic Photobooth creates custom photobooth experiences for brands venues and events nationwide. Since 2006 weve helped make events and spaces unforgettable through creative photo technology and innovative design.

Position Overview:
Were looking for a reliable Field Technician to install maintain and troubleshoot our photobooth systems at venues and partner locations. This role is hands-on and ideal for someone who enjoys working with technology solving problems and working independently in the field.

Responsibilities

Event Setup & Breakdown

• Transport install and configure photobooth equipment at event locations in accordance with event specifications and branding requirements.
• Install designed panels overlays and branded assets accurately and securely.
• Ensure all equipment is assembled safely powered correctly and fully operational prior to guest activation.
• Safely dismantle pack and prepare equipment for transport following event completion.

Long-Term Installations & Venue Support

• Execute new long-term venue booth installations in alignment with Majestic operational standards.
• Perform on-site service visits including paper changes hardware adjustments and system resets.
• Respond to assigned support tickets in a timely and professional manner.
• Ensure booth uptime and functionality across all active venue placements.

Technical Operation & Troubleshooting

• Power on test and operate booth hardware including camera systems computers printers and lighting.
• Configure and verify software functionality including photo capture systems filters and brand assets.
• Troubleshoot real-time technical issues including Wi-Fi connectivity hardware errors and printer malfunctions.
• Escalate complex technical issues when necessary while maintaining clear documentation.

Guest Interaction & Experience

• Greet and guide guests through the photobooth experience with professionalism and enthusiasm.
• Provide assistance and encouragement to ensure a smooth and enjoyable experience.
• Maintain an attentive presence during activations to proactively address issues.
• Uphold high standards of hospitality and brand representation at all times.

Equipment Maintenance & Readiness

• Conduct pre-event and pre-installation checks to ensure equipment is clean functional and event-ready.
• Verify required consumables including printer paper and ink are stocked appropriately.
• Maintain organized inventory of field equipment and supplies.
• Report equipment damage wear or recurring issues promptly.

Brand Representation

• Uphold Majestic presentation standards for booth appearance and overall setup.
• Act as a company ambassador in all interactions with clients venues and guests.
• Maintain professional appearance and conduct aligned with company values.

Event Reporting & Operational Feedback

• Submit post-event and post-installation reports detailing technical issues supply usage and operational observations.
• Identify recurring challenges and communicate improvement opportunities.
• Contribute feedback that improves future installs events and service workflows.

Other Duties & Special Projects

• Perform other duties and special projects as assigned in support of company growth and operational priorities.

Qualifications:

• Experience with technical field service AV IT support or electronics preferred
  
• Strong troubleshooting and problem-solving skills
• Comfortable working with computers cameras and printers
  

Requirements:

• Valid drivers license
  
• Ability to lift up to 50lbs
  
• Legally authorized to work in the U.S.
  

Why Join Majestic Photobooth

• Competitive pay
  
• Paid time off
  
• Health insurance
  
• Paid parental leave
  
• Collaborative and creative team environment