Team Leader General Insurance

Claims Team Lead - General Insurance

#Hybrid role in D4

Key roles

This role focuses specifically on leading the Claims function ensuringend-to-endclaims process efficiency quality and regulatory compliance. The Claims Team Leader will work closely with the Operations Manager to review claims workflowsidentifyareas for improvement and drive best practices across the team.

Specific responsibilities (including but not limited to)

• To provide strong and visible leadership to their Team members through clear and engaging communication and working collaboratively with the Operations Manager to consistently achieve SLAs and Targets.

• Review claims processesend-to-endto uncover inefficiencies and drive targeted process enhancements.

• Provide clear feedback on where claims processes can be streamlined automated or made more efficient.

• Oversee the use of manual work trackers to consistently track workflow progress backlogs and claims processing activity.

• Conduct regular performance conversations related toclaimsaccuracy productivity and SLA delivery.

• Support capacity planning by assessing workload volumes capability and future pipeline trends.

• Act as a technical escalation point forclaimsqueries exceptions and complex cases.

• Ensure claims handling is compliant with CPC and all related regulatory requirements.

• Responsible for team delivery ofa professionaland motivated customer services.

• To develop the Performance of the team in collaboration with the Operations Manager and fellow Team Leaders.

• Point of technical and process referral for the Team members.

• Performance management including completion of monthly incentives for direct reports working with the Operations Manager to set andmonitorappropriate teamand individual targets.

• Active involvement in weekly team meetings to review and develop team performance.

• To support the Operations Manager in planning resource / scheduling.

• To liaise with the QA Unit tomonitorand resolve complaintsin accordance withCPC.

• Work with Operations Manager to develop Management Information formonitoring ofteam performance.

Qualifications/skills

• APA or CIP Qualification in Insurance in Ireland - MUST HAVE

• Experience as a Claims Team Leader is essential

• Strong understanding of claims workflows decision points and assessment processes.

• Experience using manual work trackers and workflow monitoring tools

• Ability toidentifyprocess inefficiencies and propose practical solutions

• Experience having structured performance conversations and coaching team members

• Understanding of capacity planning and workload allocation within aclaimsenvironment

• Health Insurance / PMI claims experience highly desirable

• General insurance and /or operational management within business process outsourcing background desirable

• A degree in business or related discipline

• Client or Project Management experience desirable

• Experience with training and managing quality in complex multi-client environment

• Excellent written and verbal communication skills

• Experience managing Work Force Planning / Optimisation (desirable not essential)

• Excellent motivational and organisational skills

• IT literate including all MS platforms

Experience

• Previousexperience as a Claims Team Leader or seniorclaimsrole

• Demonstrated experience leading claims staff coaching and supporting technicaldecision-making

• Experienceanalysingclaims dataidentifyingpatterns and responding to operational issues

• Familiarity with claims quality standards and complaint resolution processes

• Proficient in Microsoft Word / Excel / PowerPoint

• Demonstrated strong people management skills

Benefits of working for Sedgwick in Ireland

• Bike to Work Scheme

• Tax Saver Travel Scheme

• Discounted onsite Gym Membership (Dublin 4)

• Discounted onsite Montessori (Dublin 4)

• EAP Employee AssistanceProgramme

• Health Insurance Scheme

• Life Cover

• PHI Permanent Health Insurance

• Exams & Professional Membership Fees

• Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out theminimumprofessional standard for any person providing certain financial servicesin particular whendealing withconsumers. This role is classified as a Controlled function( CF5 CF6 & CF7 )and is subject to Fitness and Probity Standards including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.