Technology Site Support Supervisor
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
This is an onsite position requiring the team member to be onsite 5 days a week. No relocation is provided for this opportunity.
At West were a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily Wests indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future
Theres no better place to join an inclusive community of professionals with opportunities for lifelong learning growth and development. Supported by benefit programs we empower the physical mental emotional and financial health of our team members and their families.
We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.
Job Summary
Lead a regional site team to provide Digital and Transformation (D&T) support for shopfloor-based systems and maintain compliance. This position ensures D&T site support teams are providing services including maintenance of file print and other application servers as well as PCs and applicable IT equipment at Manufacturing facilities. This role will work with D&T and Manufacturing management to ensure that strategy policies standards and operations are defined and adhered to ensure robust support of Manufacturing operations. This role will also collaborate with the D&T Global Infrastructure Site Operations and Service Desk teams to ensure that all IT services at Manufacturing facilities are appropriately provided. This person will be responsible for personnel management of D&T site support tech leads.
Essential Duties and Responsibilities
- Lead a regional Digital and Transformation (D&T) team to administer and support server-based end-user shopfloor and lab applications and equipment software to ensure systems are operational.
- Strategically collaborate with groups within Digital and Transformation (infrastructure cybersecurity etc.) and all departments across the organization to ensure global infrastructure support for computer systems.
- Work with leadership teams to plan for major key initiatives including OT connectivity automation compliance and digitization.
- Drive the implementation of an efficient solution for backup archiving and restore electronic raw data forcomputer systems.
- Mentor and develop Digital and Transformation site support team members for server-based and integrated computer system support
- Drive continuous improvement process from technology-side using best industry practices.
- Provide and organize local support for D&T systems and End-Users including but not limited to: Desktop computers and laptops communication access control/CCTV LAN/WAN equipment (with assistance frominfrastructure/cybersecurity team) and collaboration systems.
- Responsible for the updated inventory list of all computerized systems regionally.
- Ensures that new systems and software are properly integrated with existing processes and capabilities.
- Participate in rotating on-call support. This includes coordinating support with the software vendors as needed.
- Has an in-depth understanding of and can communicate/educate the team on the D&T related requirements to achieve and maintain cGXP and Data Integrity compliance.
- Conforms with and abides by all regulations policies work procedures instruction and all safety rules. Assist with audits from both clients and regulatory agencies.
Education
- Bachelors Degree or equivalent experience in Computer Science required
Work Experience
- 5 years of experience of IT support and / or IT operations ideally in regulatory manufacturing environment required
Preferred Knowledge Skills and Abilities
- Excellent interpersonal skills and communication skills
- Strong service orientation
- Open to change and prepared to drive change
- Ability to work on own initiative and to meet strict deadlines
- Strong project management and coordination skills
- Experiences in collaboration within international teams
- Has advanced and specialized expertise typically developed through a combination of job-related training and considerable on-the-job experience
- Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
- Proposes improvements to processes
- Works autonomously within established procedures and practices
- Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
- Support and contribute in Lean Sigma programs and activities towards delivery of the set target
- Able to comply with the companys safety policy at all times
- Able to comply with the companys quality policy at all times
- Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory
License and Certifications
- Information Technology Infrastructure Library (ITIL) Foundation Certification preferred #LI-AP1 #LI-ONSITE
Travel Requirements
Physical Requirements
West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe treated fairly valued and respected. We do not discriminate on the basis of race religion color national origin gender sex gender identity sexual orientation age marital status veteran status disability status or other applicable legally protected characteristics. Where permitted by law employment with West Pharmaceutical Services Inc. or any of its subsidiary or affiliate companies is contingent upon the satisfactory completion of post-offer background screening.
Required Experience:
Manager
About Company
West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products.
