VodafoneThree Product Lead Inlife

The Product Lead In-Life is a senior individual contributor responsible for owning and optimising defined areas of Three Mobiles in-life Pay Monthly and Pay As You Go product portfolio. Working closely with the In-Life Product Manager the role supports the end-to-end management of in-life products driving day-to-day performance customer experience improvements and continuous optimisation. 

Operating in an agile environment at the intersection of CX Commercial and Technology the Product Lead plays a key role in optimisation performance reporting and transformation support while helping to elevate product management standards across Three. 

What youll do

Product Development & In-Life Management 

• Own the lifecycle of assigned in-life products journeys or initiatives from backlog prioritisation through delivery optimisation and performance management. 

• Support the In-Life Product Manager in the end-to-end ownership of the in-life portfolio including Pay Monthly Pay As You Go eSIM Smartwatch Connectivity Roaming and Value-Added Services. 

• Ensure assigned products and initiatives are aligned to the wider portfolio strategy and Three Mobiles commercial and customer objectives. 

• Work in an agile set-up to deliver incremental product improvements balancing speed quality and operational stability. 

Commercial Performance & Customer Outcomes 

• Monitor and drive commercial performance across assigned product areas optimising pricing offers and journeys to improve conversion retention attach rates and cost efficiency. 

• Identify and deliver opportunities to enhance customer experience reduce complaints and improve service outcomes. 

• Use agile and test-and-learn techniques to experiment iterate and improve customer engagement and partner offerings. 

Reporting Insights & Performance Management 

• Be accountable for comprehensive in-life product performance reporting covering commercial KPIs channel impacts customer experience complaints and operational health metrics. 

• Translate data and insights into clear recommendations and prioritised actions for the In-Life Product Manager and senior stakeholders. 

• Proactively identify trends risks and opportunities ensuring transparency and early escalation where required. 

Transformation & Migration Support (3nV) 

• Act as an in-life product SME for transformation programmes including 3nV supporting testing journey validation configuration and readiness on the Vodafone platform. 

• Work closely with transformation technology and CX teams to assess in-life impacts dependencies and risks. 

• Help ensure continuity of product performance and customer experience throughout migration proactively identifying and mitigating issues. 

Cross-Functional Delivery & Governance 

• Collaborate with CX Technology Operations Finance Legal and Channel teams to deliver in-life product changes and manage cross-functional dependencies. 

• Contribute to governance forums providing clear updates on delivery progress risks performance and outcomes. 

• Support effective decision-making through strong product input and evidence-based recommendations. 

Senior Stakeholder Engagement 

• Provide regular clear updates to the In-Life Product Manager and Three Mobile leadership on product performance delivery progress and customer impact. 

• Ensure transparency of priorities decisions and outcomes building trust and credibility in product management. 

Qualifications :

Who you are 

• Proven experience in a product management or product lead role within a complex customer-facing environment (telecoms digital or subscription businesses preferred). 

• Strong understanding of in-life product management including performance optimisation CX and operational considerations. 

• Experience working in agile delivery teams and cross-functional environments. 

• Strong analytical capability with experience owning performance reporting and translating data into action. 

• Confident stakeholder management skills with the ability to influence without authority. 

• Experience working on mobile connectivity or value-added services products. 

Worried that you dont meet all the desired criteria exactly

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

Additional Information :

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time