Assistant Store Manager, Mornington Peninsula

As one of Australias top telecommunications providers Optus connects more than 11 million customers daily across mobile broadband and digital products.

Werelooking to bring on board a supportive driven andpeoplefocusedAssistant Store Managerto join ourMornington OR Rosebudteam. If you love developing others energising a team delivering outstanding customerexperiencesand stepping into a challenge of leadership with confidence then take the next step in your career with us.

At Optus we collaborate with purpose support one another take accountability act with integrity and celebrate our wins as one team. Together we learn grow overcome challenges and build genuine connections both with our customers and with each other. As a Second in Charge youll play a key role in helping to develop the stores culture driving performance outcomes and contributing to its overall success.

What youll do:

• Lead by example supporting your Store Manager to create a positivehigh-performanceculture where your team feels motivatedincludedand confident to shine.

• Support the store manager to coach mentor and develop team members through clear guidance meaningful feedback and daytoday support helping them deliver exceptional customer experiences.

• Help tomaintainan energisedcustomerfirstenvironment that feels warmwelcomingand inspiring for both customers and your team.

• Support smooth daily operations from team coordination to service delivery while finding opportunities to uplift performance efficiency and customer experience.

• Handle escalated customer enquiries with calm professionalism modelling effective deescalation techniques and guiding the team through various situations.

• Help to drive team engagement by celebrating wins supporting goal setting encouraging continuous learning and strengthening collaboration.

What you bring:

• Supportive Leadership:You empower others through your actions integrity and encouragement helping people to perform at their best.

• CustomerFirstCoaching:You lead by example coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions.

• Calm Under Pressure:You stay composed during reactive or complex situations modelling effective deescalation and helping your peers to manage challenges with care.

• Operational & Business Awareness:You have a strong grasp of retail operations know what drives performance and showcase balanced step up to leadership with store efficiencies.

• Team Culture & Adaptability:You support to build an inclusive team environment and stay flexible andsolutionsfocusedwhen priorities shift or customer needs change.

Whats in it for you

• Competitive remuneration and exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retailand corporatepartners.

• Competitive leave policies including additional Connected day to focus on culture family health community or whatevers important to you.

• We support growing families with inclusive carer-neutral paid Parental Leave of up to 14 weeks.

• Buildfuturereadyskills through Optus U with industrymicrocredentialscreated alongside La Trobe and Macquarie Universities.

• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect Elevate WomenYarn First NationsDisability Network and Express Yourself (LGBTQIA).

• Put your wellbeing first with free access to counselling and support services available 24/7 across multiple channels.