IT Platform Service Manager (ERPSAP)

Sonova International

Job Location:

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Youll start by managing Dynamics services with a planned transition toward SAP S/4HANA working closely with global stakeholders and external service providers. This is a handson governance role with strong ownership of incidents problems processes and vendor performance.

What youll do

Own endtoend service delivery incidents service improvements andProblem Backlog to eliminate systemic technical debt
Govern and challenge external L2/L3 vendors (SLAs KPIs costs backlog)to deliver permanent technical fixes
Lead major incident coordinationand rootcause resolution
Drive service transitions(new vendors onboarding handover)
Ensure supportability stable operations and platform health even during change
Communicate clearly with business stakeholders and influence without authority

What you bring

ERP implementation experience is a must(SAP S/4HANA strongly preferred)
Several years of vendor governance / managed services leadership
Strong ITIL / service management background
Ability to govern and challenge external L2/L3 vendors (SLAs KPIs costs backlog) to deliver permanent solutions
Confidence to lead and manage through ambiguity and organizational change
Fluent English

More about what we offer

As one of the worlds leading hearing care providers headquartered in Switzerland were committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work through our flexible hybrid working model.
We offer a wide range of training opportunities for both your professional and personal development and there are exceptional growth opportunities with individual development plans.

Be part of a majorITtransformation right from the start
Shape ways of working service models and vendor setups
High autonomy flexible working style global exposure
Extremely impactful role at the intersection of IT vendors and business

If you enjoy owning platform stability leading through influence and working in complex ERP landscapes wed love to hear from you. #LI-NB1

Required Experience:

Manager

Were looking for anIT Platform Service Managerto take ownership of our ERP platform services acting as the main point of contact for external vendorsand the guardian of platform stability across Sonova.Youll start by managing Dynamics services with a planned transition toward SAP S/4HANA working clo...

What youll do

Own endtoend service delivery incidents service improvements andProblem Backlog to eliminate systemic technical debt
Govern and challenge external L2/L3 vendors (SLAs KPIs costs backlog)to deliver permanent technical fixes
Lead major incident coordinationand rootcause resolution
Drive service transitions(new vendors onboarding handover)
Ensure supportability stable operations and platform health even during change
Communicate clearly with business stakeholders and influence without authority

What you bring

ERP implementation experience is a must(SAP S/4HANA strongly preferred)
Several years of vendor governance / managed services leadership
Strong ITIL / service management background
Ability to govern and challenge external L2/L3 vendors (SLAs KPIs costs backlog) to deliver permanent solutions
Confidence to lead and manage through ambiguity and organizational change
Fluent English

More about what we offer

Be part of a majorITtransformation right from the start
Shape ways of working service models and vendor setups
High autonomy flexible working style global exposure
Extremely impactful role at the intersection of IT vendors and business

If you enjoy owning platform stability leading through influence and working in complex ERP landscapes wed love to hear from you. #LI-NB1

Required Experience:

Manager

Apply Now

About Company

Sonova International

Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From hearing aids to cochlear implants to wireless communication, we are committed to offering the most c ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click