Service Director

Overview:

At Vanguard Landing we are building more than a residential communitywe are creating a place where adults with intellectual and developmental disabilities can live full meaningful lives with dignity purpose and connection.

We are seeking a Service Director to lead our residential services with excellence compassion and accountability. This role is responsible for overseeing daily service delivery supervising Direct Support Professionals and ensuring that each resident receives high-quality individualized support in alignment with their goals and regulatory standards.

The ideal candidate is a strong steady leader who brings both heart and structure to their worksomeone who can coach teams maintain high expectations and foster a positive respectful culture. This individual will play a key role in shaping the daily experience of our residents and supporting a team committed to providing care that is safe consistent and truly person-centered.

This is an opportunity to be part of a mission-driven organization at a pivotal moment of growthhelping to set the standard for what exceptional care and community can look like.

What Youll Do:

• Supervise coach and support DSP staff to maintain a positive professional team culture
• Lead staff communication meetings and performance management
• Assist with hiring onboarding and training of team members
• Ensure consistent high-quality implementation of Individual Support Plans (ISPs)
• Monitor documentation medication management practices and daily service delivery
• Support behavior plans and resident engagement to enhance quality of life
• Create and manage staff schedules to ensure proper coverage and continuity of care
• Coordinate staffing adjustments call-outs and overtime as needed
• Support both residential and day programming alignment
• Ensure services meet DBHDS regulations and agency standards
• Monitor staff training compliance and documentation accuracy
• Support inspections safety checks and overall program quality
• Maintain clear communication with leadership staff families and partners
• Address concerns proactively and support a solutions-focused environment

What Were Looking For:

• Experience supervising or leading services for individuals with disabilities (required)
• Associates degree or higher (Bachelors or Masters preferred)
• Strong leadership communication and problem-solving skills
• Ability to manage teams schedules and high-responsibility environments
• Must meet all background health and regulatory requirements

• A strong steady leader who:

  • Leads with professionalism respect and accountability
  • Can balance compassion with high expectations
  • Thrives in a fast-paced mission-driven environment
  • Is committed to building a culture of excellence and teamwork

Benefits We Offer Employees:

• Health InsuranceDental Vision and Life Insurance available.
• Paid Time Off