Director, D+TT Command Center Tech Lead (Singapore Based)

DURATION: September 2026 November 2027

LOCATION: Singapore

JOB SUMMARY

The Command Center Technical Lead is responsible for leading shift operations within the Command Center to ensure stable efficient and timely operational decision-making. Working on a shift rotation basis (including overnight and weekend coverage) this role oversees real-time monitoring incident triage escalation management and communications to support properties across the region and ensure leadership has clear accurate situational awareness.

Key Responsibilities

• Provide operational oversight of the Command Center during assigned shifts ensuring adherence to standard operating procedures and service expectations.
• Assist in coordinate and document operational decisions required within the Command Center ensuring timely follow-through and stakeholder alignment.
• Monitor property issues and incidents; escalate to required internal teams and external vendors as appropriate and drive issues through to resolution with clear ownership timelines and updates.
• Manage and direct Command Center staff during your shift including task assignment prioritization coaching and escalation support.
• Ensure scheduled global check-in calls occur on time (every 3 hours) including preparation of talking points attendance tracking and capturing actions/decisions.
• Prepare maintain and monitor Mission Control dashboards proactively investigating and reacting to anomalies or adverse trends in reporting.
• Prepare and distribute a centralized operational report-out every 3 hours to APEC leadership highlighting current status incidents risks mitigations and required decisions.
• Maintain accurate shift handover notes and ensure a smooth transition between shifts including open incidents vendor engagements and pending actions.
• Promote continuous improvement by identifying recurring issues documenting lessons learned and recommending process tooling or monitoring enhancements.

Qualifications and Experience

• 5 years experience in IT operations service management NOC/command center operations or technical operations leadership in a 24x7 environment.
• Demonstrated experience leading on-shift teams and coordinating incident response escalation and resolution.
• Experience working with vendors and third parties including escalation management and resolution tracking.
• Strong understanding of monitoring concepts (dashboards alerting KPIs/SLAs) and structured troubleshooting/triage.
• Familiarity with ITIL/ITSM processes (incident problem change) and ticketing tools (e.g. ServiceNow Jira) preferred.
• Excellent written and verbal communication skills with experience reporting to leadership and running operational calls.

Key Skills and Competencies

• Strong operational leadership and calm decision-making under pressure.
• Clear concise stakeholder communications; able to translate technical details into executive-ready updates.
• High attention to detail with disciplined documentation and handover practices.
• Ability to prioritize effectively in a fast-paced multi-incident environment.
• Data-driven mindset; able to interpret dashboards identify anomalies and take appropriate corrective action.
• Collaborative approach across time zones and global teams.

Working Conditions

This position operates on a shift rotation basis and will include overnight weekend and holiday coverage as required. The Command Center Technical Lead is expected to be available for time-critical escalations during their shift and to participate in structured shift handovers to maintain continuous 24x7 operational coverage.