Visitor Centre Agent

Job Title:Visitor Centre AgentDepartment:Visitor ServicesPosition Status:Full Time & Part Time ContractContract Term: May to November 2026About Tourism WhistlerWe are the official marketing and sales organization for the resort of Whistler British Columbia - also known as the best place in the world if you ask us - and we are proud to call this place home. As a not-for-profit member-based organization we are also the people behind the operations of the Whistler Conference Centre Whistler Golf Club Whistler Visitor Centre and Central love where we live and we bring that energy and passion to everything we do. We are a team of collaborative mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we are proud to be a workplace that requires respect for our people our partners and our environment. Because the people make the place and this place is pretty We Offer:We like to make work meaningful and to live life fully. Join the team at Tourism Whistler and be part of a fun supportive organization that truly values work-life balance. Were looking for people who want to make the most of the unique Whistler lifestyle and share our values of passion energy achievement and respect.A few ways that we walk the talk:Culture & ConnectionAll staff events training and departmental team building (the fun kind we swear)Fun supportive and collaborative team environmentHealth & WellnessA Health & Wellness Calendar with resources and wellness offerings to support well-beingStarting Wage: $21 per hour. This is the starting base range for this role and may vary based on internal equity and a candidates job-related knowledge skills and SummaryReporting to the Supervisor Visitor Services the Visitor Centre Agent is responsible for delivering exceptional guest service by providing visitors with information and recommendations about the resort and surrounding area. The agent will handle sales of retail items transportation tickets (Whistler and to Vancouver and YVR) and activity bookings ensuring guests are well-informed and can fully enjoy their Overview: Were hiring two contract positions (one full-time and one part-time) running from May through to November Requirement: Availability is required Thursday through Tuesday to support peak visitor periods including weekends and ResponsibilitiesAct as a Tourism Whistler ambassador living our purpose and vision with passion & energy achievement and respect Welcome in-resort guests and local residents providing outstanding service and sharing up-to-date and relevant informationSupport tourism partners by promoting local products and educating guests both in person over the phone and via emailAddress guest questions and concerns with confidence and care offering solutions and recommendationsResponsible for activity transportation and retail sales including inventory control via our online systemProvide information on tourism opportunities within the Sea to Sky corridor and across British ColumbiaPromote the use of digital platforms including Ask Whistler digital maps customer feedback tools and Google Reviews to enhance guest experienceMeet or exceed individual and team sales goals on a daily weekly and monthly basisFollow Tourism Whistlers health and safety regulations including maintaining a clean workspaceMaintain a professional and positive attitude as a Visitor Centre AgentFollow all standard operating procedures as outlined in the Tourism Whistler Employee Handbook and the Visitor Services ManualUndertake additional duties as assigned by managementKnowledge Skills & AbilitiesCommitment to delivering exceptional customer serviceProficiency in POS systems and basic computer skillsStrong verbal communication skillsProactive in staying informed about local tourism offerings and seasonal changesMultilingual skills are an assetSales experience an assetFlexibility to work weekends and accommodate a varied schedulePosting Closing Date: Sunday April 26 2026. Closing date is subject to change based on applicant volume.