Specialty Consultant DC

Leidos Health and Services Group currently has an opening for a Specialty Consultant - DC to work on site in Washington D.C. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information resources education referrals and counseling to about 4.7 million participants which includes military service members their families and eligible civilians at locations worldwide. The Military OneSource program serves as a one source for resource and information encompassing a comprehensive support system.

The Specialty Consultant DC specializes in providing information and referrals related to specialized programs that directly impact the lives of military members and their families. This role delivers personalized tailored assistance and referral services to program participants.

They provide expert consultation across core service areas that support Service members and their families in living their best Military life. Consultation areas include special needs and the Exceptional Family Member Program (EFMP); support for transitioning Veterans; relocation and transition services; building healthy partner and family relationships; new parent assistance and education; and peer-to-peer support for both Service members and spouses. Consultants may also support the Wounded Service members program based on qualifications and experience.

Candidates must possess strong customer service skills knowledge of call center operations and an understanding of military life while maintaining the highest degree of confidentiality sensitivity compassion and respect for Service members and their families.

Some evening and weekend appointments may be required to meet the needs of the military community.

Job Responsibilities

• Provide specialized consultation psychoeducational support and referral services related to programs that support military members and their families.

• Deliver personalized tailored assistance across assigned specialty areas based on experience education and program needs.

• Provide consultation services via telephonic and secure video-based platforms to meet contractual performance requirements.

• Assess participant needs navigate appropriate resources and resolve complex concerns in alignment with program guidelines.

• Identify high-risk situations de-escalate with professionalism and initiate appropriate referrals and follow-up actions.

• Document all participant interactions services provided follow-up activities and case closures accurately within the designated case management system.

• Conduct follow-up contacts and complete required reporting in accordance with contractual and program standards.

• Research and provide vetted referrals informational materials and additional resources to participants.

• Maintain internal and contractual training and certification requirements.

• Support additional specialty programs including the Wounded Service member program as qualified.

• Perform additional duties and special projects as assigned based on business needs.

Basic Qualifications

• Masters degree from an accredited graduate program in a behavioral health-related field such as Social Work Psychology Marriage and Family Therapy or Counseling.

• Alternatively a Masters degree in a related discipline plus at least four years of appropriate experience demonstrating acquired knowledge equivalent to a behavioral or social sciences major.

• Demonstrated expertise in one or more specialty areas preferably supporting the military community including adoption adult disability care education elder care health and wellness coaching peer-to-peer support special needs wounded warrior services or spouse relocation and transition services.

• Strong customer service skills and demonstrated knowledge of call center operations.

• Knowledge and understanding of military lifestyle and culture with the ability to maintain the highest standards of confidentiality sensitivity compassion and professionalism.

• Ability to use telephonic and secure video-based platforms to deliver consultation services.

• Strong assessment crisis management and referral coordination skills.

• Proficiency in Microsoft Office applications including Word Outlook and Excel as well as web-based research and electronic documentation systems.

• U.S. citizenship and fluency in English required.

• Ability to successfully pass criminal history fingerprint background checks and credential verification required.

• Ability to maintain and retain suitability investigation and clearance as required.

• Military spouse veteran or current National Guard or Reserve member required for certain specialty programs such as peer-to-peer consultation.

• Proficient in navigating electronic systems computer programs and virtual service platforms.

• This position requires a separate quiet private confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) if working remote. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.

Preferred Qualifications

• Military spouse military affiliation and/or experience in the military community is highly desirable.

• Employee assistance program (EAP) experience.

• Fluency in Spanish.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.