Account Executive, Premium Service | Full-Time | Moody Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Account Executive Premium Service is responsible for developing and fostering relationships with Right of First Refusal (ROFR) premium members while overseeing the operational coordination required to support premium ticketing and membership access for events. This role serves as the primary relationship owner for assigned accounts and works closely with Ticketing Finance and internal departments to ensure premium memberships function properly across events while maintaining a high level of service and engagement with members.

This role pays an hourly rate of $24.00-$25.48 and is commission eligible.

Benefits for Full-Time Roles: Health dental and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days sick days and 11 holidays).

This position will remain open until July 24 2026.

AtMoody Center in Austin Texas we are building a championship organization that serves our fans community and business partners through world-class sports entertainment and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients patrons and community.

Moody Center is Austins new arena that gave the Live Music Capital of the World the world-class arena it deserves. Moody Center is a premier 15000 seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts the new arena is home to the University of Texas womens and mens basketball games family shows and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group Live Nation/C3 Presents The University of Texas at Austin and Minister of Culture Matthew McConaughey. Moody Center has recently been named the Arena of the Year by Pollstar andby the Academy of Country Music.

• Serve as the primary relationship owner for assigned ROFR premium membership accounts.
• Conduct proactive outreach and relationship building with members.
• Maintain an understanding of member preferences interests and attendance patterns.
• Provide proactive communication regarding relevant event opportunities.
• Host members during events when appropriate to strengthen relationships.
• Follow up with members after major events or experiences.
• Ensure members understand and utilize the full value of their membership benefits.
• Monitor member engagement and identify opportunities to increase participation.
• Address member concerns that may impact extension decisions.
• Lead renewal and extension conversations for assigned accounts.
• Maintain accurate records of member interactions notes and touchpoints in Salesforce.
• Coordinate ROFR ticketing setup and purchase windows for memberships.
• Serve as the primary liaison for premium ticketing needs related to individual events.
• Work closely with the ticketing team on premium inventory builds and seat relocations.
• Develop relocation strategies when premium inventory must be adjusted for events.
• Coordinate execution of inventory adjustments with the ticketing team.
• Manage and submit files for ticket builds to ensure accurate seat assignments and pricing structures.
• Review event builds to verify premium inventory accuracy including seat locations pricing codes and member allocations.
• Coordinate with Ticketing to release or hold inventory when adjustments are required for member requests or operational needs.
• Support ROFR windows by coordinating inventory pulls seat availability and member access.
• Troubleshoot ticketing issues impacting premium members including seat access transfers and ticket distribution.
• Support members with event access and ticket management questions.
• Maintain CRM accuracy related to ticketing activity.
• Partner with Ticketing and Finance to ensure pricing codes and revenue reporting align with membership structures.
• Coordinate internally with departments to ensure premium memberships operate smoothly across events.
• Communicate operational updates that may impact premium members.
• Other duties as assigned.

• Bachelors degree from an accredited four-year college or university preferred.
• Minimum of 23 years of experience in sports hospitality live entertainment or premium client service environments preferred.
• Demonstrated ability to manage client relationships and provide high-level customer service to premium clients corporate partners or executives.
• Strong communication skills both written and verbal with the ability to interact confidently and professionally with members and internal partners.
• Strong organizational and time management skills with the ability to manage multiple projects and deadlines simultaneously.
• Ability to work effectively in a fast-paced event-driven environment where priorities may shift quickly.
• Experience working with CRM systems (Salesforce or similar) and maintaining accurate client records preferred.
• Ability to collaborate with multiple departments including Ticketing Finance Marketing and Operations.
• Strong problem-solving skills and the ability to troubleshoot member issues quickly and professionally.
• Presents self in a professional manner appropriate for premium client environments and the ability to confidently engage with senior executives and corporate decision-makers.
• Ability to work a flexible schedule is required including nights weekends holidays and arena events.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.