Senior Technical Account Manager

The Opportunity

As large enterprises invest in Adobe we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions.

Our Technical Account Managers (TAMs) are trusted technical partners who accelerate customer success by proactively aligning Adobe technology to business outcomes driving long-term technical excellence deep product adoption and sustained measurable value realization.

We are looking for a technical candidate with a strong development/consulting/support background and validated customer-facing and relationship management skills. The TAM will deliver pro-active services advice and be the customers technical advocate within Adobe. They use their deep understanding of our products and technologies involved to drive proactive technical health and remove barriers to ensure technical success.

The position requires travel to customer sites mainly in Germany and Switzerland with 10 - 15 % on-site work.

What youll Do

• Central technical point of contact for assigned accounts ensuring high level of value realization and customer satisfaction.
• Delivery of pro-active services like notifications of upcoming releases and possible impact and desk-side coaching
• Onsite and roll-out support leading and guiding customer through complex environment changes
• Coordination of the mitigation of customer technical issues with Support Engineering and Consulting

What you need to succeed

• Minimum 5 years experience working in complex enterprise IT environments in consulting/support/account management/development roles
• Very strong communication skills in French German and English.
• Proven presentation skills and experience organising and running high-profile customer calls and meetings including Directors and VPs (CMOs and CXOs)
• Ability to collaborate with and lead diverse teams throughout Adobe
• Ability to analyse enterprise software/infrastructure issues (Java web-server network OS DB/SQL)
• Demonstrable understanding of development methodologies and technologies in one or more than of the following: JavaScript jQuery Java JSP; HTML HTML5 XHTML CSS; REST XML J2EE Application Services Database Technologies LDAP Server Technology OSGI Framework
• Understanding of Apache Sling JCR CRM or Adobe products is a plus
• Proficiency in analytical problem solving building customer/partner relationships cross-group collaboration impact and influence interpersonal awareness project management product & technology expertise

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

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