Bilingual Performance Manager Full time

MUST-HAVES

- Bilingual French/English this is non-negotiable given the Ottawa/Gatineau market. We want candidates who work operationally in both languages not just conversational French.
- Automotive dealership experience OR automotive OEM experience
- 2 years of account management or customer success in a B2B environment
- Comfortable presenting to senior stakeholders (Dealer Principals GMs Sales Managers)
- Data-driven and able to pull interpret and present KPI and performance data

JOB RESPONSIBILITIES

1. Business Strategy Develop a clear understanding of the clients business goals. Craft and implement effective dealership processes associated with sales and business development that deliver performance in line with the clients business goals. Track performance provide analysis and become a trusted consultant and advisor.

2. Conducting Monthly Performance Reviews Consistent completion of performance reviews as per account guidelines to maintain client relationships and monitor the effective performance of the clients product suite. Audit product performance and take steps to align execution with strategy.

3. Customer Engagement Growth & Retention Build trust and strong relationships with the dealer. Ensure high levels of product adoption where applicable. Identify opportunities for growth within the account portfolio. Mitigate potential churn through proactive retention efforts and in the event of account cancellation ensure a high rate of account retention.

4. Activix CRM Compliance Ensure internal process adherence and correct and timely updates within Activix client CRM for the purposes of account management and measuring KPIs.

5. Dealership Training Train dealership personnel to ensure strong adoption and engagement with AutoSync software products. Present best practices and establish repeatable processes compatible with dealership selling strategies. Ensure training is engaging and interactive. Provide refresher/new feature training to dealerships as required.


EXPERIENCE REQUIRED

- University degree or previous sales experience
- And/or 2 years of automotive industry experience ideally within a dealership or with another CRM provider
- And/or 2 years of account management experience
- Comfortable working somewhat autonomously and able to prioritize deliverables accordingly
- Ability to use quantitative & qualitative metrics to communicate progress identify meaningful trends & make compelling recommendations
- Experience communicating with dealership personnel including Dealer Principals General Managers Sales Managers and Sales Associates
- Bilingual (French/English) non-negotiable for the Ottawa/Gatineau market; we need candidates working operationally in both languages
- Excellent presentation and communication skills
- Strategic & collaborative understands the bigger picture and can work with internal & external teams to bring alignment
- Ability to communicate a vision and deliver on it
- Credible follows through and is a strong team player
- Highly professional with incredible energy and enthusiasm