Massage Therapist Success Manager

PRESS Modern Massage has 5 NYC locations and focuses on delivering high-quality clinically driven massage in a clean elevated and consistent environment.

As we grow we are building stronger systems around therapist performance retention hiring and development. We are looking for a dedicated leader to help drive that next phase.

We are hiring a Massage Therapist Success Manager to lead therapist hiring onboarding performance and development across our studios.

This is a people management and operations role not a massage therapy role you do not need to be a licensed massage therapist to apply however that is a plus!

You will oversee a team of 70 therapists ensuring we are:

• Hiring high-quality talent
• Setting therapists up for success from day one
• Holding clear performance standards
• Actively coaching and developing the teamThis role requires a strong in-studio presence high accountability and the ability to balance supportive coaching with direct performance management.

Tasks

1. Hiring Staffing & Onboarding

• Own therapist hiring process from interview through offer
• Ensure studios are properly staffed based on business needs
• Partner on sourcing strategy and pipeline management
• Oversee and improve onboarding experience for all new hires
• Ensure new therapists are set up for success within their first 90 days
• Track and improve new hire success metrics (retention rebooking performance benchmarks)

2. Team Performance Management

• Own therapist performance metrics including retention and rebooking
• Monitor performance across locations
• Identify high performers and team members needing support
• Lead performance conversations and implement improvement plans (PIPs)
• Ensure consistent follow-up and accountability across all locations

3. Coaching Training & Development

• Manage and evolve therapist coaching and development programs
• Coach therapists on client communication treatment planning and rebooking
• Reinforce training standards and ensure consistency across all studios
• Conduct structured check-ins (30 60 and 90 days for new hires and yearly reviews)

4. In-Studio Leadership

• Act as a visible present leader across all studio locations
• Support therapists in real time and address day-to-day challenges
• Reinforce company standards policies and client experience expectations
• Maintain a high-performance professional and accountable team culture

5. Performance Systems & Accountability

• Own and maintain therapist performance on a weekly basis
• Track retention rebooking and utilization trends
• Ensure performance processes (check-ins coaching PIPs) are executed consistently
• Identify patterns and bring forward solutions to improve team performance

6. Cross-Functional Collaboration

• Partner with leadership on hiring strategy onboarding improvements and training initiatives
• Help evolve systems and processes as the company scales
• Act as a key bridge between therapists and leadership

Requirements

• 2 years of high-end hospitality experience managing a team (spa wellness luxury service environment strongly preferred)
• Proven experience in hiring onboarding and developing team members
• Background in performance management coaching and accountability
• Excellent communication and interpersonal skills
• Highly organized and detail-oriented
• Proactive and self-directed. Able to identify problems and take action
• Comfortable giving direct feedback and holding team members to high standardsWillingness to work nights weekends and some holidays as part of a studio-based leadership role
• Must be available for 3-4 days per week in-studio
• Must be comfortable with part-time to start with potential to grow into full-time
• Must be available for some nights weekends and holidays.

Benefits

This is a part time position with the opportunity to go full-time. For part time position we offer: Paid Time Off Paid Sick Time Off Company match 401-k commuter benefits free 60 minute monthly massage!

• Be part of a growing company with strong leadership and clear direction
• Opportunity to lead and develop a large dynamic team
• High-impact role with real ownership and visibility
• Direct influence on hiring performance and company growth

If youre a strong people leader who enjoys managing teams improving performance and building systems that scale wed love to hear from you.