Customer Support Representative-III (ID-31544)

About the Team When you join our team you join our dream: to grow and empower local economies. As Client continues expanding into new verticals and customer experiences were constantly testing learning and refining how we support our customers. This role will support a newly launched product during its pilot phase. Youll be embedded within a focused pod responsible for delivering a high-quality reliable customer experience during a critical period of growth. About the Role Were looking for a hands-on detail-oriented Customer Experience Specialist. This is a structured execution-focused role suited for someone who is organized responsive and enjoys solving problems. Were looking for strong performers who can move fast to get things done and are excited by the idea of bringing Client to the world. If this sounds like you read on! What Youll Do Respond to inbound customer inquiries via email and SMS Evaluate refund eligibility based on defined policy and time-based criteria Validate order details and required data fields before processing Prepare and submit structured approval requests Track resolution status and ensure accurate case closure Complete required forms documentation and daily reporting Escalate high-risk edge cases or policy-exception requests when appropriate Communicate clearly and professionally with customers throughout the resolution process Identify recurring issues and flag trends to the pod lead What were looking for Prior customer support or similar relevant experience Strong written communication skills High attention to detail and comfort working within policy-driven frameworks Ability to follow structured SLA processes accurately and meet turnaround expectations Sound judgment in determining when to escalate Proficiency with Google Suite and email Available to work evening and weekend shifts Nice to Haves: You have a Bachelors degree or higher or are currently pursuing one You have 1 years of experience in sales consulting strategy business development operations technology banking analytics early-stage startups or related experience Experience working with external partners Ability to thrive in a fast-paced evolving environment