Business Systems Administrator

Location: Hybrid Onsite 1 day/week - Lake Forest Corporate Office - 300 N Field Drive Lake Forest IL 60045

Duration: Full Time Hire

Authorization: This position may be offered to a candidate authorized to work in the US for his/her/their stated employer without any restrictions which would prevent the candidate from working on the proposed assignment for the duration of the assignment period.

Overview:

Join a Great Place to Work certified company! Consumers Credit Union (CCU) is recruiting to fill a Business Systems Administrator position.

Join our Enterprise Systems department in a role focused on technical system administration and software solutions needed to resolve business-related problems and to meet strategic organizational goals.

This is a fantastic opportunity for a tech professional that has hands-on Systems Administrator experience who wants to be part of a fast-growing organization who has a for people not profit mindset!

Your day-to-day will include:

Providing technical assistance to staff or vendors on submitted tickets related to our mortgage loan origination system Encompass offering creative and insightful solutions.

Assisting with proactively tracking system release notes and reviewing all upcoming features and functionality with appropriate business partners to assess implementation.

Assisting in system maintenance and upgrades. Verifying vendor capabilities and business processes are aligned and suggest improvements to help decision processes. Assisting in documenting and communicating changes to staff.

Consulting with business to gather analyze and document requirements for project requests and managing changes to the project scope or deliverables.

Adhering to project timelines analyzing dependencies identifying and raising awareness to issues. Managing deadlines and work to meet end-user expectations.

Contributing to user acceptance testing procedures and monitor results by reviewing and participating in test plans. Helping business understand acceptance testing methodology and effectiveness.

Ensuring system procedures are up to date and organized and accountable for determining if additional procedures are needed.

Qualifications:

Associate Degree in Information Systems Technology or Related Experience

1 years experience in Business Administration is required (in a financial institution preferred)

2 yrs experience in Business Administration in lieu of education

Experience supporting Encompass Mortgage Software or similar mortgage loan origination system

Basic technical knowledge; experience with desktop and server operating systems familiarity with technical logs SQL Automation or job scheduling system and Microsoft applications desired.

Troubleshooting skills and high problem-solving abilities

Strong written and verbal skills to communicate with cross-functional colleagues and vendors

Availability to work 40 hours/week and be scheduled between the following hours: Monday-Friday: 8am-5pm

Interview Process:

Initial HR phone interview - this is not just a screening this is an interview about the role

60-minute video interview with the Hiring Manager

Onsite panel interview with the Manager and Business Partners from the Mortgage team.

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No