Operations Manager

Operations Manager

Operations Denver CO (Hybrid) Full-Time

Salary Range: $90000 $105000 / year; commensurate with experience

About Topo Designs

Topo Designs makes bags apparel and accessories built for people who move between mountains and cities without missing a beat. Founded in Fort Collins and headquartered in Denver weve grown from a scrappy two-person operation into a globally recognized outdoor brand and were just getting started. Keeping our supply chain sharp and our customers happy is central to everything we do and this role is at the core of that.

The Role

Were looking for a strategic systems-savvy Operations Manager to own our end-to-end supply chain and logistics operations with a particular focus on 3PL partner management and NetSuite ERP. Youll own the relationships and SLAs with our third-party fulfillment partners ensure our systems are accurate and integrated and build the operational infrastructure needed to scale toward $30M in revenue. This role reports directly to the CEO and collaborates closely with finance merchandising and customer experience.

What Youll Do

3PL & Fulfillment Management

• Own the day-to-day relationship with our 3PL partner(s) holding them accountable to SLAs for on-time shipment order accuracy and cost-per-shipment.
• Lead 3PL onboarding transitions and contract negotiations; evaluate partners and make recommendations on network structure.
• Serve as the primary escalation point for fulfillment issues chargebacks and carrier disputes.
• Develop and manage SOPs that govern how inventory flows between our 3PLs wholesale partners and DTC channels.

NetSuite ERP Support & Systems

• Manage and optimize NetSuite ERP workflows covering inventory management purchase orders fulfillment and financial reporting.
• Partner with finance to maintain data integrity across NetSuite our WMS and e-commerce platforms (Shopify).
• Build and maintain dashboards saved searches and custom reports in NetSuite to support operational decision-making.
• Lead NetSuite-related process improvements integrations and user training as the business scales.

Supply Chain & Vendor Management

• Manage inbound freight from domestic and international suppliers coordinating with freight forwarders and customs brokers.
• Oversee carrier programs and negotiate parcel rates to optimize cost-per-shipment across DTC wholesale and Amazon channels.
• Evaluate and onboard vendors across packaging supplies and logistics technology as needs evolve.

Reporting & Continuous Improvement

• Track and report weekly KPIs: on-time shipment rate order accuracy cost per shipment return rate and inventory accuracy.
• Identify and implement process improvements that reduce cost shorten cycle times and improve accuracy across the supply chain.
• Lead capacity planning and staffing preparation for peak selling periods holidays product launches and promotions.

What Were Looking For

• 3-5 years of operations supply chain or logistics management experience in a consumer products or e-commerce environment.
• Direct experience managing 3PL fulfillment partners including SLA oversight issue resolution and contract negotiation.
• Hands-on NetSuite ERP experience inventory management order management fulfillment workflows and reporting.
• Strong understanding of parcel carrier programs freight terms and multi-channel shipping cost drivers (DTC wholesale LTL/FTL).
• Data-driven mindset with the ability to build and interpret operational KPIs; comfortable in Excel and ERP reporting tools.
• Clear communicator who works effectively across ops finance merchandising and customer experience teams.

Preferred

• Experience at a DTC brand in the $10M$50M revenue range with multi-channel fulfillment complexity.
• Familiarity with Shopify and WMS platforms (Shopify Celigo Shiphero) and their NetSuite integrations.
• Exposure to wholesale EDI and Amazon Seller/Vendor Central operations.
• Experience with Lean / 5S or other continuous improvement frameworks.
• NetSuite Administrator certification or equivalent hands-on configuration experience.

Compensation & Benefits

• Salary: $90000 $105000 / year based on experience
• Hybrid schedule based in Denver CO
• Health dental and vision insurance
• 401(k) with company match
• Generous employee discount on Topo Designs products
• Flexible Time Off and paid holidays

How to Apply

Submit your resume and a brief note about your 3PL management and NetSuite experience to Applications are reviewed on a rolling basis.

Topo Designs is an equal opportunity employer.