Senior Agile Coach
Job Summary
The Senior Agile Coach will play a pivotal part in shaping how AFCA delivers. Youll lead the embedment of scaled agile ways of working across digital technology and operational teams crucial to bringing momentum consistency and confidence to delivery.
This is a handson role combining coaching change leadership and practical execution. From working sidebyside with teams to designing fitforpurpose Jira workflows youll lift delivery flow predictability and outcomes in a complex highly regulated environment undergoing significant transformation.
This is scoped as 2 year max term contract.
What youll do
- Lead and embed Scaled Agile (SAFe) ways of working across portfolios programs and teams
- Facilitate organisationwide ceremonies such as Big Room Planning and Quarterly PI Planning
- Act as a handson delivery coach working directly with squads ARTs and leaders to uplift execution and effectiveness
- Design implement and optimise Jira workflows boards reporting and delivery metrics
- Build and mature crossfunctional teams across digital technology and operational areas
- Coach Product Owners Scrum Masters Delivery Leads and senior leaders on agile roles ceremonies and accountabilities
- Support PI planning dependency management sprint ceremonies and continuous improvement practices
- Enable effective delivery across blended inhouse and vendor teams aligned to agreed ways of working
- Foster a culture of transparency continuous improvement and outcomefocused delivery
- Lead with confidence in fastpaced complex and hightransformation environments
Qualifications :
What youll bring:
- Proven experience leading Scaled Agile implementations at scale.
- Strong background in handson agile delivery not purely advisory or coaching roles.
- Deep practical experience implementing and configuring Jira for agile and scaled agile delivery.
- Demonstrated experience working across digital technology and operational teams.
- Experience operating in highly regulated environments (financial services government or similar strongly preferred).
- Experience working with vendor and partnerled delivery models.
- SAFe certification (e.g. SPC SAFe Agile Coach) highly desirable.
- Pragmatic deliveryfocused and comfortable rolling up sleeves.
- Strong change leadership and coaching capability at team and senior leadership levels.
- Excellent stakeholder engagement and influencing skills.
- Growth mindset with a cando attitude and resilience in highchange environments.
- Clear confident communicator able to translate agile principles into practical behaviours.
Additional Information :
Whats on offer
- BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
- Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
- Employer of Choice Public Sector and NFP Australian HR Awards 2023
- Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
- Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
- Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
- Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
- Financial benefits Not-for-profit salary packaging to boost take-home pay.
- Locations A team of over 1500 dedicated professionals based in modern Melbourne and Sydney CBD offices.
To apply
If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.
We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at
We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.
AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Contract
About Company
Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes ... View more