Client Systems Engineer II Senior Deskside Support for Executive Support
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Job Location:
Phoenix, NM - USA
Monthly Salary:
$ 80168 - 144875
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are Farmers where ambition meets opportunity.
At Farmers were not just known for unforgettable jingle were a team with a passion for purpose and making a real difference in peoples lives. We deliver peace of mind when it matters most. Our results-driven high-performance culture thrives on creativity accountability and bold solutions. Here growth isnt just a goal its a way of life for both the organization and every individual on our team. We tackle challenges head-on learn from every experience and measure our impact on the customers who trust us.
Join an award-winning equal opportunity employer where youll find more than a job youll find a supportive community. Enjoy competitive benefits take part in meaningful volunteer projects and help shape the future alongside talented colleagues across all backgrounds. At Farmers helping others is at the heart of what we do.
Ready to make your mark Discover our vibrant culture and explore career opportunities at Connect with us onInstagramLinkedInandTikTok and lets build something incredible together!
Workplace: Hybrid ( #LI-Hybrid )
Farmers believes in a culture of collaboration creativity and innovation which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.
Job Summary
- Provides advanced onsite deskside support and white-glove service for Executive Staff with a strong focus on customer experience rapid troubleshooting and business continuity. Resolves complex technical issues while leveraging Generative AI tools and insights to shift support from reactive problem-solving to proactive predictive and self-healing solutions.
- Manages small projects develops customer training and technical documentation and drives continuous process improvements by combining hands-on technical expertise with AI-assisted diagnostics knowledge discovery and automation opportunities. Serves as a senior technical resource mentoring peers on both advanced troubleshooting techniques and effective use of AI-enabled support tools and workflows.
- Participates in an Executive on-call rotation to resolve critical issues outside normal business hours using AI-driven alerts analytics and context-aware recommendations to reduce impact and restore service quickly. Collaborates with internal teams vendors and partners to deliver exceptional proactive customer service and continuously improve the end-user support model through intelligent data-informed practices.
This is a Hybrid opportunity to our Phoenix AZ location. You will be onsite 3xs a week.
What Youll Do
- Provide onsite deskside support for all employees includingVIP/Executive white-glove service.
- Participate in on-call rotation for after-hours support of critical incidents.
- Resolve complex technical issues involving applications hardware access databases mobile devices and peripherals in an enterprise environment.
- Perform root cause analysis and manage enterprise-level client security (encryption antivirus firewall data loss prevention policies etc.).
- Manage small projects such as deployments testing and remediation; develop customer training and technical documentation.
- Support conference room technology and AV equipment for meetings.
- Maintain accurate asset tracking and inventory for end-user hardware.
- Mentor junior team members and act as a senior technical resource.
Experience Requirements
- Five years of technical experience or equivalent technical knowledge in an enterprise environment including VIP support and on-call experience.
Preferred Tools and Technologies
- Microsoft Endpoint Manager (SCCM/Intune).
- ServiceNow or similar ITSM platform.
- Active Directory & Group Policy.
- Microsoft CoPilot.
- NexThink (Preferred) or other Endpoint monitoring tool.
Preferred Certifications
- CompTIA A
- CompTIA Network
- ITIL Foundation.
- Microsoft Certified: Modern Desktop Administrator Associate.
- SAFe Practitioner (SP) SAFe for Teams.
Education Requirements
- High school diploma or equivalent required.
- Bachelors degree preferred.
Special Skill Requirements
- Strong and effective written and verbal communication skills.
- Ability to work under pressure and manage critical incidents during on-call shifts.
- Excellent customer service and interpersonal skills for high-touch interactions.
- Professionalism and discretion when supporting executives.
- Ability to lift and move computer equipment as needed.
- Ensure data integrity and security through compliance with corporate policies and IT best practices.
- Uphold strict confidentiality and security standards when handling executive data.
- Assist VIP/Executives during travel and remote work.
- Experience operating an Executive Support service
- Provide Support for Executive Board meetings which may require to be in person (travel).
Benefits
- Farmers offers a competitive salary commensurate with experience qualifications and location.
o CA Only: $81375 - $137940
o CO Only: $76275 - $119350
o HI/IL/MN/VT Only:$76275 - $127490
o MA Only:$76275 - $127490 - o MD Only: $76275 - $127490
o DC/NJ/NY/OH Only: $76275 - $137940
o Albany County NY/Cleveland OH: $81375 - $119350
o WA Only: $80168 - $144875 - Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
- For more information review What we offer on Location(s): US - AZ - Phoenix
Anticipated application deadline: At Farmers the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants including those with criminal histories in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033 Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race color religion gender sexual orientation gender expression genetic information national origin age disability marital status military and veterans status or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunitiesCheck out be sure to follow us onInstagramLinkedIn andTikTok.
Spokane WA only: Residents who prefer not to provide their address click here to submit your resume via email:
Required Experience:
Senior IC
