CALL CENTER REPRESENTATIVE

Position: Call Center Representative

Job Type: (Remote)

Jonesbororealtycompany is a leading real estate company that specializes in providing top-notch services to clients looking to buy sell or rent properties in the Jonesboro area. With over 10 years of experience in the industry our company has built a strong reputation for delivering exceptional customer service and exceeding client expectations.

Position Overview:

We are currently seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative you will be responsible for handling inbound and outbound calls from clients providing them with information about our services and assisting them with their inquiries and concerns.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries in a professional and timely manner

Provide information about our services and assist customers with their inquiries and concerns

Handle and resolve customer complaints and escalate issues to the appropriate department when necessary

Maintain accurate and detailed records of all customer interactions and transactions

Follow communication scripts and company policies and procedures

Meet and exceed monthly performance goals and targets

Continuously update knowledge of company products services and policies

Collaborate with team members and other departments to ensure excellent customer service delivery

Qualifications:

High school diploma or equivalent

Proven customer support experience or experience as a call center representative

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Ability to multitask and work in a fast-paced environment

Proficient in Microsoft Office and data entry

Willingness to work flexible hours including weekends and holidays

Real estate knowledge and experience is a plus

We Offer:

Competitive salary and benefits package

Comprehensive training and ongoing support

Opportunities for career growth and advancement

Positive and inclusive work environment

Employee discounts on company services

Paid time off and holidays

If you are a self-motivated and customer-oriented individual looking to join a dynamic and growing company we encourage you to apply for the Call Center Representative position at Jonesbororealtycompany. We value diversity and are committed to creating an inclusive and welcoming workplace for all employees.