Director, Process Improvement Walmart Health & Wellness | Central Fill Pharmacy Network

Position Summary...

Build the quality backbone for the future of pharmacy.

Walmarts Central Fill Pharmacy Network is transforming how pharmacy care is delivered at scalemoving high volume repetitive fulfillment into highly automated facilities so pharmacists can focus on clinical care.

As we scale nationally quality and continuous improvement arent support functionstheyre strategic advantages.

Were hiring a Director Process Improvement (QA & CI) to lead the teams with responsibility for the processes and systems that keep Central Fill safe compliant audit ready and continuously improving.

This role owns both:
Quality Assurance controls SOPs audits and CAPAs
Continuous Improvement standard work waste elimination defect reduction and sustainment

The goal is not speed or controlits disciplined improvement at scale.

Youll lead with a clear separation of authority:
QA defines what must not change
CI redesigns how to improve within those boundaries

What youll do...

*Quality & Governance

• Own Central Fills Quality Management System (SOPs deviations CAPAs audit readiness)
• Serve as senior quality authority in a highly regulated pharmacy environment

*Continuous Improvement

• Lead networkwide CI programs focused on stability repeatability and error reduction
• Turn audit findings and performance data into durable process improvements
• Ensure improvements scale across facilitiesnot oneoff fixes

*Decision Rights & Leadership

• Enforce clean governance between QA and CIno shortcuts no shadow approvals
• Act as escalation and arbitration point when improvement conflicts with controls
• Partner closely with Operations Patient Safety Regulatory Compliance Automation & Innovation and Enablement

*People & Culture

• Build and lead highperforming QA and CI teams
• Create a culture where risks and defects are surfaced early and solved systematically

*Youre a Great Fit If You Have

• 5 years leading quality CI or regulated operations
• Experience with formal audits regulatory oversight and quality systems
• Background in healthcare pharmacy manufacturing automation or highreliability operations
• Strong Lean / Six Sigma or structured CI experience (Lean Six Sigma Black Belt certification and demonstrated success delivering measurable process improvements is preferred)
• 2 years leading cross-functional teams and complex multi-stakeholder initiatives
• Experience developing scalable operating models controls and sustainable change management plans.
• The judgment and backbone to protect controls while still driving progress

Why This Role Matters

• Direct impact on patient safety and pharmacy quality at national scale
• Opportunity to shape one of the largest automated pharmacy networksin the country
• Executive visibility and real ownershipnot advisory influence
• A mandate to build systems that last not patches that fade

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.#LI-MW3

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At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.

You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.

For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility see .


The annual salary range for this position is $110000.00 - $220000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Minimum Qualifications: Bachelors degree in Finance Human Resources Engineering Supply Chain or related field and 5 years experience in consulting project management business strategy or related area OR 7 years experience in consulting project management business strategy or related area. 2 years experience leading cross functional teams.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Project Management Strategic Planning

Masters Masters: Human Resources Masters: Supply Chain

Lean Six Sigma Champion Certification - Certification Project Management - Project Management Professional - Certification

Primary Location...

1601 SE 10th St Bentonville AR 72716 United States of America

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