System Specialist Self Service
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Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
System Specialist Self Service
Keep our self-service systems running smoothly -for millions of travelers every day.
Are you someone who thrives on structure and enjoys being at the heart of operations Do you like combining technology business understanding and coordination to make complex systems work seamlessly If so the System Specialist Self Service role at SAS might be the perfect fit for you!
As a System Specialist within Self Service you will play a key role in ensuring quality performance and operational stability across SAS self-service landscape at the airport working closely with suppliers IT colleagues and airport stakeholders.
Challenges you will work on:
In this exciting and operationally critical role you will:
- Act as Single Point of Contact (SPOC) towards IT suppliers SAS IT and airport stakeholders for self-service systems.
- Take ownership as Digital Service Owner for SAS Common Use Self-Service (CUSS) solutions including:
- Common Use Self-Service kiosks
- CUSS applications for Check-In and Charter
- Amadeus-based Departure Control System (DCS) integrations
- SAS Lounge applications and access management
- Gunnebo / DormaKaba Speed Gates and physical access control
- Ensure stable daily operations by managing incidents analyzing logs troubleshooting issues validating fixes and supporting releases.
- Coordinate changes releases and improvements in close collaboration with vendors and internal stakeholders.
- Maintain service documentation statistics and SLA follow-up contributing to continuous service improvement.
Your ability to collaborate across organizational boundaries and translate operational needs into structured IT processes will be essential to success.
To be successful we believe you have:
- A strong sense of structure order and operational discipline
- Solid understanding of airport and airline processes including passenger and baggage flows
- Experience with:
- CUSS (Common Use Self-Service) environments and IATA standards
- Altea CM DCS flows and Amadeus-based integrations
- Lounge access management systems and self-service kiosk ecosystems
- Knowledge of AEA standards PECTAB printing and hardware communication
- Strong troubleshooting skills and proven ability to work with vendors and multiple stakeholders
- Familiarity with ITIL processes ServiceNow and structured change management
- Experience coordinating hardware procurement installation and lifecycle management
- Understanding of peripheral devices language translation for self-service solutions and airline reservations (meriting but not required)
- An analytical patient and process-oriented mindset with a drive to deliver results
- Strong communication skills and the ability to bridge IT and business needs
Why SAS
At SAS we offer extensive opportunities for professional development in an international fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits including:
- Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
- Health & Wellness: Access to health and wellness benefits including a newly renovated gym with complimentary classes such as CrossFit and yoga.
- Discounts: Receive discounts from a wide range of brands as well as on transportation to and from airports airport shops hotels and car rentals.
- Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant café and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running tennis outdoor gym sessions kayaking and stand-up paddling with equipment available free of charge.
- Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station and commuter trains alongside a network of cycle paths.
Additional information
- Deadline for application: 12/05/2026. Please send us your CV as soon as possible as interviews are conducted continuously and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email due to GDPR regulations.
- Desired start date: As soon as possible.
- Position: Fulltime (100%) starting with a 6-month probation period
- This position is based in Frösundavik Solna (Stockholm) and you will be expected to work onsite. Hybrid work may also be an option depending on the agreement made with your manager.
- A background check will be conducted at the final stage of this recruitment process as this role is security classified. If you are aware of any specific matters that may come up during this background check we kindly ask you to be transparent about them during the recruitment process.
Our Culture at SAS
At SAS we are dedicated to caring for each other delighting our travelers and driving the transformation towards sustainable aviation. As a future colleague on our team youll join a culture where we work collaboratively towards common goals recognize each others contributions and celebrate successes. Our focus is on safe sustainable and punctual execution and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive grow and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!
Come and fly with us!
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Required Experience:
IC
About Company
Scandinavian Airlines, usually known as SAS, is the flag carrier of Denmark, Norway and Sweden. SAS is an abbreviation of the company's full name, Scandinavian Airlines System or legally Scandinavian Airlines System Denmark-Norway-Sweden.
