Sr Manager, Professional Services Cloud Architecture, AWS Professional Services
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior Manager Professional Services (ProServe) Cloud Architects (PCAM) - NAMER leads all ProServe Cloud Architects (PCAs) and PCA Managers across North America. Reporting to the NAMER ProServe Leader this role drives pre-sales technical excellence people leadership and regional business performance aligned to ProServes 3-Year Plan (3YP).
This leader serves as a strategic advisor to customers partners and internal AWS stakeholders engaging C-level executives collaborating with ProServe Account Executives Delivery Teams AGS Sales and Solution Architect Leadership to accelerate customers cloud journeys.
Key job responsibilities
Regional Leadership & Strategy
- Lead the NAMER PCA organization including direct management of PCA Managers and oversight of all PCAs
- Define and execute regional pre-sales strategy aligned to ProServe 3YP
- Partner with NAMER ProServe Area Leaders AGS Sales and Technical Sales leadership to ensure optimal coverage
- Drive organizational design resource allocation and capacity planning
- Serve as a ProServe executive sponsor with customers
People Leadership & Talent Development
- Build and develop PCA Managers and PCAs fostering technical excellence and customer obsession
- Lead performance management career development and goal setting
- Drive hiring onboarding and retention to build high-performing teams
- Identify and develop future leaders; ensure team certification compliance
Business Performance
- Own regional Billable Bookings performance through team enablement and strategic opportunity support
- Drive Engagement Margin (As Sold vs. As Delivered) optimization through quality solution design
- Monitor deal velocity reduce concessions and identify cross-sell/upsell opportunities
- Champion AI adoption with customers and builders
Customer & Stakeholder Engagement
- Serve as executive escalation point for complex technical and strategic customer situations
- Build C-level relationships and drive business outcomes
- Champion customer satisfaction (CSAT) improvements across all engagements
Operational Excellence
- Establish and track regional KPIs: bookings margin CSAT team development and operational metrics
- Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness
- Foster knowledge sharing reusable artifact creation and best practice adoption
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 10 years of IT and/or Management Consulting or 5 years of people leadership experience
- Bachelors degree in Computer Science Math or a related field
- Experience managing people including development hiring performance management and leading teams dispersed across various regions
- Experience engaging with and influencing C-level executives
- Experience leading complex multi-year initiatives that may be cross-functional and/or span business and technology
- Experience with communication presentation and negotiation
- Experience using data analysis to drive business decisions
- Experience managing a budget or P&L
- 5 years of cloud computing experience
- Experience building and operating a cloud-based architecture
- Experience leading complex programs with significant change impact across organizational boundaries
- AWS Professional level certification or 3 years of cloud architecture and solution implementation experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This leader serves as a strategic advisor to customers partners and internal AWS stakeholders engaging C-level executives collaborating with ProServe Account Executives Delivery Teams AGS Sales and Solution Architect Leadership to accelerate customers cloud journeys.
Key job responsibilities
Regional Leadership & Strategy
- Lead the NAMER PCA organization including direct management of PCA Managers and oversight of all PCAs
- Define and execute regional pre-sales strategy aligned to ProServe 3YP
- Partner with NAMER ProServe Area Leaders AGS Sales and Technical Sales leadership to ensure optimal coverage
- Drive organizational design resource allocation and capacity planning
- Serve as a ProServe executive sponsor with customers
People Leadership & Talent Development
- Build and develop PCA Managers and PCAs fostering technical excellence and customer obsession
- Lead performance management career development and goal setting
- Drive hiring onboarding and retention to build high-performing teams
- Identify and develop future leaders; ensure team certification compliance
Business Performance
- Own regional Billable Bookings performance through team enablement and strategic opportunity support
- Drive Engagement Margin (As Sold vs. As Delivered) optimization through quality solution design
- Monitor deal velocity reduce concessions and identify cross-sell/upsell opportunities
- Champion AI adoption with customers and builders
Customer & Stakeholder Engagement
- Serve as executive escalation point for complex technical and strategic customer situations
- Build C-level relationships and drive business outcomes
- Champion customer satisfaction (CSAT) improvements across all engagements
Operational Excellence
- Establish and track regional KPIs: bookings margin CSAT team development and operational metrics
- Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness
- Foster knowledge sharing reusable artifact creation and best practice adoption
About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 10 years of IT and/or Management Consulting or 5 years of people leadership experience
- Bachelors degree in Computer Science Math or a related field
- Experience managing people including development hiring performance management and leading teams dispersed across various regions
- Experience engaging with and influencing C-level executives
- Experience leading complex multi-year initiatives that may be cross-functional and/or span business and technology
- Experience with communication presentation and negotiation
- Experience using data analysis to drive business decisions
- Experience managing a budget or P&L
- 5 years of cloud computing experience
- Experience building and operating a cloud-based architecture
- Experience leading complex programs with significant change impact across organizational boundaries
- AWS Professional level certification or 3 years of cloud architecture and solution implementation experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 231200.00 - 312800.00 USD annually
USA GA Atlanta - 201000.00 - 272000.00 USD annually
USA IL Chicago - 201000.00 - 272000.00 USD annually
USA NY New York - 221100.00 - 299200.00 USD annually
USA TX Austin - 201000.00 - 272000.00 USD annually
USA TX Dallas - 201000.00 - 272000.00 USD annually
USA VA Arlington - 201000.00 - 272000.00 USD annually
USA WA Seattle - 201000.00 - 272000.00 USD annually
Required Experience:
Manager
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