Location:

At Shoppers Drug Mart were innovating health and wellness in Canada. From prescriptions to walk-in clinics and a beloved loyalty program were caring and supporting our customers in new ways every day.
With more than 1300 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more than a great place to shop its a great place to work. Were committed to building our talented team who champion collaboration kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why this role is important

Senior Director Front Store Operations:

Reporting to the Vice President National Operations the Senior Director Front Store Operations is accountable for the performance of core front store operations across the network and for setting the strategic direction for how those operations evolve over time. The role ensures strong consistent execution of day-to-day processes while driving simplification modernization and long-term effectiveness across front store operations. Acting as a bridge between Central Office and the field this leader understands what it takes to execute in stores and uses that perspective to shape programs processes and communications that are practical and built to parallel the role leverages enterprise capabilities including data technology and cross-banner learnings to accelerate progress improve scalability and enhance the customer experience.

What Youll Do:

• Lead the development and execution of front store operational strategies that balance innovation with strong consistent in-store execution while leveraging enterprise capabilities to scale impact.

• Own and evolve front store operating standards and associated certification programs to ensure they are practical relevant and consistently applied across all stores.

• Drive continuous improvement initiatives that simplify processes reduce workload and improve efficiencywhile ensuring day-to-day operations remain stable and effective.

• Act as a key partner to Regional VPs and field teams bringing a strong understanding of store operations to resolve issues and improve execution on the ground.

• Support and optimize food operations by identifying performance gaps and translating insights into practical actions for stores.

• Lead cross-functional alignment and partner across the enterprise to ensure initiatives are operationally sound well-implemented and sustainable in stores.

• Identify opportunities to leverage data technology and cross-banner learnings to improve efficiency scalability and the customer experience.

• Own change management for all initiatives impacting stores ensuring adoption without unnecessary complexity or disruption.

• Provide oversight on training and implementation plans to ensure they are simple effective and grounded in day-to-day store operations.

• Lead special projects from concept through execution ensuring ideas translate into real measurable impact in stores.

• Regularly visit stores to stay connected to execution and identify opportunities for improvement.

• Lead and develop a high-performing team setting clear priorities and ensuring strong delivery against business objectives.

What Youll Need:

• Strong operator with the ability to toggle between strategic thinking and hands-on execution.

• Deep understanding of store and field operations with the ability to translate strategy into practical in-store solutions.

• Proven ability to drive innovation and continuous improvement without overcomplicating processes.

• Strong judgment and prioritization skillsable to cut through noise and focus on what matters most to stores.

• Results-oriented with a focus on efficiency execution and financial performance.

• Credible partner to field teams; understands the realities of store operations and builds solutions that work in practice not just on paper.

• Strong communication skills with the ability to simplify complex ideas into clear direction for stores.

• Experienced in leading cross-functional teams and navigating competing priorities.

• Strong project and change management capability with a focus on adoption and sustainability.

• Confident leader who can challenge constructively and drive alignment across stakeholders.

Experience:

• 5 to 10 years of experience in retail operations ideally within Shoppers Drug Mart across Field and/or Central Office roles.

• Demonstrated experience balancing operational execution with transformation or improvement initiatives.

• Post-secondary education in retail operations business project management or a related field is preferred.

Why work at Shoppers Drug Mart

Acting as consultants supporting internal customers and the Associate-Owners you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work co-workers customers and community.

How Youll Succeed:

At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values are authentic build trust and make connections.

If that sounds like you and you are open-minded responsive to change and up to the challenges provided in a fast-paced retail environment apply today.

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.

#EN