Product Analyst

COMPANY SUMMARY

Since 1992 Kingland has been a leading provider of enterprise software productsand solutions using innovative problem solving to address many of the most complex data risk and regulatory compliance challenges for some of the most integral companies in the world. Because our actions and decisions are guided by our purpose delivering confidence to make the world work better we create predictability consistency and trust in our business. This allows Kingland to serve like no one else can upholding our values of authenticity creativity excellence and ownership enabling our clients to use data to confidently manage risk andâcomply withâregulations.â

We believe that every employee playsâan important roleâin the business and contributes to the success and growth that we continue to experience. We seek individuals with unique skill sets that have the desire to work on mission-critical programs. We believe in the value of in-person connection and interactions within our US offices in Ames and Clear Lake Iowa and Fort Myers Florida while also offering team members flexibility that supports the unique needs of both their work and personal lives.ââBy using best practices in developing andâmaintainingâenterprise-class software solutions you can be a part of an amazing team committed to our purpose and values. We hope that you will choose to launch yourself into an exciting new adventureâatâKingland.â

POSITION TITLE

Product Analyst Client Experience & Solutions Emphasis

POSITION SUMMARY Product Analyst Client Experience & Solutions Emphasis

This multi-faceted role will be initially responsible for delighting our clients by providing exceptional interactions with troubleshooting questions and requests and addressing client-reported issues. The Analyst will have the opportunity to collaborate across the full product lifecycle ensuring solutions are delivered with quality and continuously improved based on real-world usage. The Product Analyst may lead the elicitation and elaboration of requirements for large-scale enterprise software solutions and partner closely with clients to understand complex industry-specific challenges and translates those needs into clear actionable requirements for engineering teams.

Over time this role may own client engagement for production applications operating as a key driver of the product feedback loop. Through direct client interaction issue triage and root cause analysis the Analyst identifies opportunities to improve the product enhance user experience and inform the product roadmap. This position requires strong attention to detail and communication skills balanced with technical and analytical thinking to bridge business needs and software design.

RESPONSIBILITIES AND DUTIES Product Analyst Client Experience & Solutions

• Receive investigate triage resolve and assign all client service requests.
• Collaborate with business and development teams to escalate client requests that require additional triage ensuring timely and satisfactory resolution
• Coordinate all Client User Acceptability Testing and Production deployment activities including scheduling requesting and receiving approvals as specified in processes and communicating status to the client
• Perform root cause analysis to identify underlying problems and systemic improvementsnot just surface-level fixes
• Translate client feedback issues and usage patterns into actionable product enhancements and well-defined requirements
• Identify trends across client interactions to proactively recommend improvements to the product and user experience
• Participate in on-call rotation for critical after-hours client needs
• Lead client-facing discovery sessions to elicit clarify and refine business needs and translate them into detailed functional and technical requirements
• Drive the elaboration process ensuring requirements are complete accurate and aligned with enterprise solution architecture and project objectives
• Partner with clients and internal stakeholders to understand industry-specific problems and define scalable software solutions
• Collaborate closely with engineering teams to translate requirements into technical designs and support implementation
• Produce high-quality requirement artifacts including user stories process flows data mappings and acceptance criteria
• Develop mockups prototypes and demos to validate requirements and align on expected outcomes with clients
• Ensure requirements are traceable testable and meet a high standard of quality before handoff to development
• Actively manage requirement reviews feedback cycles and formal approvals
• Validate delivered solutions against defined requirements and support user acceptance activities
• Own client engagement for production applications serving as a trusted partner and primary point of contact
• Partner with engineering to prioritize implement and validate fixes and enhancements with a focus on quality and impact
• Communicate clearly and proactively with clients on issue status resolutions and upcoming improvements
• Contribute to product documentation knowledge base content and enablement materials to drive client success and adoption

POSITION REQUIREMENTS Product Analyst Client Experience & Solutions

• Bachelors degree in relevant field
• 2 years of relevant experience preferred
• Critical thinking capability to convert customer needs/concepts into deliverable features that align with available Kingland Platform capabilities
• Strong communication skills
• Strong work and time managementskills and attention to details
• Excellent analytical skills and the ability to think critically
• Ability to adapt quickly to changes in priorities
• Ability to travel to Clear Lake and Ames Iowa office locations as well as additional travel as required by business and client needs

BENEFITS

Kingland has a suite of world class benefits and we understand that each team member is unique we offer generous and flexible health and welfare wellness lifestyle and total rewards benefits that are carefully picked and well designed. We are authentic in our commitment to providing team members with an exceptional experience and work hard to ensure that each individual feels valued and supported in their role and can advance their career through development plans and growth opportunities. Visit a hybridpositionbased out of one of our modernofficelocations inAmesorClear Lake IA or Fort Myers FL.

Required Experience:

IC