Operations Support Engineer P26002

Activate Interactive Pte Ltd (Activate) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality cost-effective and impactful end-to-end application development like mobile and web applications and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positivelyimpactingthe lives of people around us and the environment we live inthrough the use oftechnology. Hence we are committed to providing a conducive environment for all employees to realize their full potential who in turnhave the opportunity tocontinuously drive innovation.

This posting is part of ourTalentPipelineInitiativewereproactively connecting with talent who are interested in future opportunities with us over the next 36 months.

While this is not for an immediate opening strong candidates will be prioritized as roles become available.

Please note that this will be a 12 months / 24 months fixed term contract role.

WhatYoullLikely Work On and depending on project needs you may:

The operations support engineer will be working with Customers product team that seeks to design and develop software applications that help Customers to better serve the needs of the people of Singapore. To that end the Customer employs an agile approach towards development and work towards adopting the best practices and tools used in the top technology companies and organizations.

The Customer is looking for a Operations Support Engineer who will be part of the main development team to provide L1 and L2 and L3-code level changes support to an internal product. The Operations Engineer in IT product management is responsible for ensuring the reliability stability and efficiency of our technical infrastructure. The individual will work closely with developers product managers and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users.

Responsibilities include monitoring system performance resolving technical issues coordinating with different teams for problem resolution creating preventive measures(optional) and maintaining documentation related to system configuration process and service records.

• Monitor and analyze the current state of various product runtime environment (production and non-production) to ensure optimum system performance and work out data-based strategy for continuous improvement. Work with application teams solution architects security consultants and other teams to implement improvement plans.
• Manage application and security incidents conduct problem determination work with various internal teams and vendors to resolve issues on a timely basis to meet SLA provides reporting and escalation to higher management or incident committee if necessary.
• Develop operations and processes guide to ensure every aspect of operations is documented and complies with audit requirements.
• Manage day-to-day operation activities analyze statistics and write status and progress reports and present findings to stakeholders and higher management.
• Manage operations team consisting of staff and vendors ensuring support is available on a 24/7 basis.

• Bachelors degree in Computer Science Information Technology or a related field.
• Proven experience as an Operations Engineer or similar role in an IT setting.
• Implement change management and incident management workflows using ITSM tools e.g. Remedy Zendesk ServiceDesk to automate workflows is advantageous
• Implement security and access control measures to control privileged access to test and production environment.
• Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools. Familiarity with cloud native monitoring options (e.g. Cloudwatch Stackdriver) and the OpenAPM stack is preferred.
• Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform Ansible is preferred.
• Experienced in agile methodologies DevOps pipelines test-driven development and info-security practices.
• Able to work collaboratively with a high performance team and influence with positive energy.
• Resourceful and able to work out solutions with innovative thinking and new tech.
• Experienced with management cloud infrastructure and services / certification with GPC GCC (i.e. AWS Azure Google Cloud) or equivalent cloud platforms will be preferred.
• Excellent problem-solving skills.
• Strong communication skills with the ability to communicate complex technical issues to non-technical teams.

What do we offer in return

• Competitive Compensation:Market competitive salary and variable performance bonus aligned to your skills impact and contribution.

• Benefits:Outpatient medical specialist medical coverage and generous customizable flexi benefits or flexi allowance; life and health insurance thoughtfulperkslike special occasions red packet and CNY goodies etc.

• Employee Wellness:Support for your physical mental and overall well-being through year-round initiatives.

• Growth & Development:Learning programmes certification support and a dedicated staff development budget. (We are a SHRI 2025 Gold winner in Learning & Development; Coaching & Mentoring)

• Career Progression:Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track.

• Competency Framework:A structured and practical framework to support you to develop perform and succeed.

• Flexible Work Arrangement:Staff may choose to work flexi-placeflexi-time and flexi-load based on existing framework

What Happens After You Apply

• Your profile will be reviewed and assessed by our Talent team

• Suitable candidates may be invited for an exploratory conversation

• Youllbe considered for upcoming roles that match your skills and interests

• Wellkeep in touchas relevant opportunities arise

Whyyoulllove working with us

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further Please be in touch with our team foran initialchat

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on meritqualificationsand abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practiceson the basis ofrace color religion gender sexuality national origin age disability maritalstatusor any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Required Experience:

IC