Senior Product Manager, Notifications & Messaging

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

SAP Concur is the worlds leading platform for integrated travel expense and invoice management trusted by organizations of all sizes to simplify and automate their spend processes. Within SAP Concur the Notifications & Messaging squad owns the cross-product communications infrastructure that enables every product team to deliver timely relevant messages to users across email push notifications in-product messaging and web and mobile notification centers.

We are looking for a **Senior Product Manager** to lead this critical domain. You will own the full product lifecycle from market analysis and strategy definition through design delivery and measurement for a platform that touches every major product area at SAP Concur. This is not a siloed role: you will work across Expense Travel Invoices Analytics and Platform teams to ensure that notifications are coordinated relevant and drive meaningful user action rather than fatigue.

The strategic vision for this domain is **Data-Driven Messaging** evolving from broadcast-style notifications toward an intelligent self-aware platform that determines the right message for the right user via the right channel at the right time. You will shape and drive this vision leveraging AI and data to fundamentally improve how SAP Concur communicates with its users.

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What youll do

- Define and own the product strategy for SAP Concurs notifications and messaging infrastructure aligned with broader platform and business objectives
- Engage customers internal stakeholders and cross-functional partners to identify opportunities for improving message relevance reducing notification fatigue and increasing engagement
- Partner with engineering and UX teams on solution design architectural trade-offs and delivery planning across multiple communication channels
- Own the product backlog and write clear actionable user stories using agile methodology
- Coordinate cross-team dependencies this platform serves every major product vertical requiring strong governance and stakeholder alignment
- Define and track KPIs centered on message engagement delivery reliability and user action rates to optimize customer value and business impact
- Drive the Data-Driven Messaging vision identifying opportunities to apply AI and machine learning for user profiling message relevance scoring and channel optimization
- Support go-to-market strategy for new notification capabilities ensuring product teams across SAP Concur can effectively leverage the platform

What youll bring

Required Qualifications
- Professionalexperience building and delivering enterprise B2B SaaS products with demonstrated ownership of a defined product domain
- Strategic thinking with commercial acumen ability to connect customer needs and technical capabilities to measurable business outcomes
- Strong experience collaborating with engineering teams in agile development environments
- Proven ability to translate complex technical problems into clear actionable product requirements that balance scale reliability performance and usability
- Excellent cross-functional stakeholder management comfortable influencing and aligning multiple product teams without direct authority
- Data-driven decision-making mindset with experience defining and tracking product success metrics (KPIs)
- Practical experience delivering AI- or ML-enabled product capabilities
- Strong understanding of Generative AI concepts (RAG agentic patterns prompt design) and their application to product experiences
- Excellent verbal and written communication skills in English with the ability to communicate effectively with both executive and engineering audiences
- Self-directed outcome-oriented mindset with the ability to operate effectively in ambiguous fast-moving environments

Preferred Qualifications
- Experience with messaging platforms notification systems email infrastructure push notification services or enterprise communications infrastructure
- Experience with high-scale multi-channel communication systems in enterprise SaaS environments
- Familiarity with event-driven architectures data pipelines or real-time processing systems
- Background in user engagement optimization behavioral analytics or personalization systems

Please submit your CV in English. Only CVs submitted in this language will be assessed

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451188 Work Area: Solution and Product Management Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid