Superintendent Communications Paramedic Services

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.

At Peel Region we can create lasting impact together.**

Superintendent Communications Paramedic Services

Health Services Paramedic Services

Status: 3 Regular Full Time

Salary Range: $120401.00 $150501.00 per annum (plus comprehensive benefits where applicable)

Hiring Range: $120401.00 $135451.00 per annum

Work Mode: Onsite

Location: 430 Britannia Rd E Mississauga ON

Hours of Work: 42 hours per week

About Us:

Peel Regional Paramedic Services (PRPS) provides highquality emergency and nonemergency paramedic care to the communities of Brampton Mississauga and Caledon. Serving one of Canadas largest municipal regions PRPS responds to hundreds of thousands of calls each year through a dedicated team of frontline communications and leadership professionals.

We are committed to patientcentred care clinical excellence and continuous improvement. By working closely with dispatch partners hospitals and public safety agencies we ensure timely coordinated and compassionate responses. As part of the Region of Peel we value professionalism accountability inclusion and innovation and we empower our people to lead learn and make a meaningful impact every day.

About the Role:

If youre a confident calm leader who thrives in fastpaced emergency services environments this role is for you! As the Superintendent Communications you are at the centre of Peel Regional Paramedic Services daily operations; coordinating resources supporting frontline safety and ensuring the community receives timely highquality emergency care. You report to a Divisional Commander and work from the Communications Centre where your decisions directly influence system performance patient outcomes and paramedic safety across one of Ontarios largest regions.

What Youll Do:

In this role you act as the central coordination point between operations dispatch leadership and partner agencies. You will:

Lead RealTime Operations

• Make daytoday operational decisions to support Peels Deployment and Utilization Strategy.
• Monitor call demand system status ambulance availability and hospital offload pressures using CAD dashboards maps and other tools.
• Jointly support ambulance fleet movements manage system performance and oversee compliance with deployment plan and legislated requirements and standards.

Coordinate Emergency & Major Incident Response

• Act as the communications lead for mass casualty incidents and major operational disruptions.
• Coordinate resources with allied agencies and Regional Emergency Management during extended responses.

Manage Staffing & Resources

• Coordinate staffing updates across MCACC Operations Superintendents Scheduling and program areas.
• Communicate equipment personnel and system changes and ensure followup actions are completed.
• Support ambulance offload delay management and system flow.

Champion Safety Quality & Performance

• Support paramedic safety through system monitoring risk mitigation and hazard flag reviews.
• Prepare shift overview reports and lead investigations into complaints delays and variances using the Collaborative Culture of Safety and Reliability Response Guide.
• Track and report on response times chute times call delays and other key performance indicators.
• Oversee training orientation and quality assurance activities including compliance with PRPS driving policies.

Lead with Inclusion

• Lead with respect fairness and accountability while modelling inclusive behaviours.
• Proactively support diversity equity and inclusion in your daytoday leadership.
• Manage deployment grievances and contribute to staff development and performance discussions.

Engage Stakeholders

• Maintain strong working relationships with MCACC paramedic leadership allied agencies public officials and media as required.
• Share insights and recommendations to improve system performance and service delivery.

What Youll Need:

• Minimum 3 years experience supervising employees within an emergency response agency preferably in a unionized environment.
• Computer and IT proficiency including Microsoft Office 365 ability to learn and use new and proprietary platforms as required in daily functions on-site at MCACC.
• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted).

Your Skills & Abilities:

• Clear and effective communication and public relations skills.
• Ability to make accurate informed decisions that lead to positive measurable outcomes.
• Proven ability to perform effectively in highpressure fastpaced environments.
• Ability to conduct investigations analyze information and prepare clear reports within tight timelines.
• Demonstrated ability to lead and manage change.
• Experience applying evidenceinformed research and sound judgment to decisionmaking.
• Ability to work independently and collaboratively within a diverse leadership team applying sound business judgment.
• Effective negotiation facilitation and conflictresolution skills.
• Knowledge of Ambulance Communications Centre operations.
• Knowledge of Paramedic Service operations.

Nice to Have:

• Ambulance and Emergency Care/Paramedic Diploma.
• Provincial Certification AEMCA (Advanced Emergency Medical Care Attendant) preferred.
• Emergency Medical Dispatcher (EMD) Certification preferred and will be required to obtain within the first year of employment.

Perks @ Peel and why you will love working for us:

• Comprehensive Health Dental Vision benefit plan including psychological health effective start date.
• Automatic enrolment into OMERS pension plan (where applicable).
• Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum.
• 3 Paid personal days and floating holidays.
• Flexible hours supporting your wellness and wellbeing.
• Annual performance review and merit increases based on performance (where applicable).
• Supportive leadership and a culture of respect and inclusion.
• Access to tuition reimbursement (where applicable) and learning and development resources.

We support your health and wellbeing to help you perform at your best both at work and beyond.

Be bold. Think big. Join us.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will include an in-person interview.

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Ifthis opportunity matches your qualifications and experience please apply on-line.

Peel Region consists of the cities of Brampton and Mississauga and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200000 businesses.

Were working to create a community that is safe inclusive and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6700 strong and since 1974 weve been delivering a wide range of resident focused services. Our services include paramedic services health programs long-term care and services for seniors child care support garbage collection and recycling waste water and water treatment road maintenance financial assistance and housing support.

Recognized by Canadas Healthy Workplace Month with the Great Employer Award presented by Excellence Canada Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity practices inclusion recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region people come first. Each employee has an important role within our community and when we work together its impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You wont find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact

Please be advised Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicants responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings interview dates) it is imperative that applicants check their email regularly. If we do not hear back from applicants we will assume that you are no longer interested in the position and your application will be removed from the competition.