Senior Director, Clinical Operations

Noom is on a mission to help people live better longer. Were a consumer-led digital health company connecting people to content coaching community and clinicians to build lasting habits and live healthier lives. Were a high-growth organization powered by science technology and world-class talent. When you join Noom on any team youll see the impact of your work on the world.

Our Clinical team is at the heart of Nooms ability to deliver medically sound scalable health programs. We sit at the intersection of clinical excellence and operational innovation partnering with Product Engineering and our B2B team to implement and grow Nooms clinical and behavioral programs.

About the Role

As we continue to grow were seeking a Senior Director Clinical Operations to lead and scale our clinical operations function. Reporting to the SVP of Health Operations and Customer Experience you will inherit an existing team and portfolio of active initiatives and build new ones. You will own the clinical protocols vendor relationships and operational models that bring Nooms clinical programs to life across B2B and direct-to-consumer channels.

You Will

• Own the end-to-end clinical operations org for Noom Med spanning D2C and B2B including the strategic expansion of clinical programs protocol development and operationalization of new initiatives in partnership with Product and Engineering
• Serve as the operational bridge between clinical strategy and execution ensuring commitments made to members and enterprise partners are delivered with quality precision and measurable outcomes
• Lead and scale a high-performing clinical ops team managing hiring plans and headcount growth as the business expands
• Drive clinical implementations across D2C and B2B strategic initiatives coordinating across internal clinical teams external provider networks and vendor partners to bring programs to life.
• Own the provider and member experience holding provider satisfaction clinical quality and member health outcomes as core success metrics
• Build and maintain the operational infrastructure that powers the clinical org: capacity models utilization targets reporting frameworks and workflow systems that scale with growth
• Evolve and adapt your roles and responsibilities to support Noom Med as it continues to grow
• Be comfortable with occasional travel
  
  

About You

If youre interested in shaping the future of digital health and building the operational foundation that makes it possible this role may be for you!

You Have

• 8 years of clinical operations experience with 3 years in health tech (telehealth consulting payor provider or services)
• Experience in digital healthcare required; healthcare subscription background acceptable
• Bachelors degree or eqjuivalent level of education
• Demonstrated ability to lead people run operations and think strategically at a senior level
• Distinctive analytical and quantitative skills; you can model trade-offs evaluate information and translate strategy into operational plans
• Exceptional communication skills and the ability to manage a complex portfolio of stakeholders and initiatives
• End-to-end telehealth experience is a strong plus
  
  

What Makes This Job Amazing

• You will be at the forefront of one of the most exciting movements in healthcare where the work you do directly impacts millions of peoples health outcomes
• You will have real ownership and real impact giving you the rare opportunity to both run the business and shape where it goes next
• You will work at the intersection of technology healthcare and behavior change at a company that has helped millions live healthier lives and is just getting started

What Youll Earn and Enjoy:

• Pay that reflects your impact. Compensation benchmarked to the market and shaped by your impact and value.
• Investment in your future. A 401(k) with company match to help you build long-term financial security.
• Time to truly recharge. Paid holidays generous time off Summer Fridays and a company-wide Summer Break week so the whole team can unplug together.
• Care that covers it all. Access to top-tier medical plans for you and your family including a premium-free plan option alongside dental vision and life insurance.
• Support for growing families. Paid parental leave to give you the time and flexibility to focus on what matters most.
• And more to help you thrive. Stock awards performance-based bonus and exclusive access to Nooms products so you can grow with us win with us and enjoy what we build.

The base salary range for this position is $225000 - $265000. Actual compensation is determined by job-related factors including experience skills qualifications and location.

We have office locations in NYC and Princeton (hybrid schedule 2 days per week on-site) and may consider candidates in other locations on a remote basis.

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better longer. We combine personalized medication with the science of behavior change and psychology to help people build lasting habits and live longer healthier lives. With nationally-recognized holistic programs spanning weight diabetes prevention GLP-1 support menopause longevity and more we serve millions through health plans employers and direct-to-consumer offerings. As a trailblazer in the world of health and wellness Noom makes healthy living easy fun and deeply rewarding.

Were more than a health tech companywere a movement. This belief extends to our culture: we empower our people to think big act boldly and take pride in their contributions to shaping the future of health. With a strong remote culture as well as offices in NYC and Princeton weve been named one of the Best Places to Work by Inc. Fortune Glassdoor and Quartzincluding honors for technology and diversity.

Join us in shaping the future of health. Youll be part of a passionate mission-driven team working to make the world a healthier placeone habit at a time.

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