Senior Director, Clinical Operations

Noom is on a mission to help people live better longer. Were a consumer-led digital health company connecting people to content coaching community and clinicians to build lasting habits and live healthier lives. Were a high-growth organization powered by science technology and world-class talent. When you join Noom on any team youll see the impact of your work on the world.

Our Clinical team is at the heart of Nooms ability to deliver medically sound scalable health programs. We sit at the intersection of clinical excellence and operational innovation partnering with Product Engineering and our B2B team to implement and grow Nooms clinical and behavioral programs.

About the Role

As we continue to grow were seeking a Senior Director Clinical Operations to lead and scale our clinical operations function. Reporting to the SVP of Health Operations and Customer Experience you will inherit an existing team and portfolio of active initiatives and build new ones. You will own the clinical protocols vendor relationships and operational models that bring Nooms clinical programs to life across B2B and direct-to-consumer channels.

You Will

• Own the end-to-end clinical operations org for Noom Med spanning D2C and B2B including the strategic expansion of clinical programs protocol development and operationalization of new initiatives in partnership with Product and Engineering
• Serve as the operational bridge between clinical strategy and execution ensuring commitments made to members and enterprise partners are delivered with quality precision and measurable outcomes
• Lead and scale a high-performing clinical ops team managing hiring plans and headcount growth as the business expands
• Drive clinical implementations across D2C and B2B strategic initiatives coordinating across internal clinical teams external provider networks and vendor partners to bring programs to life.
• Own the provider and member experience holding provider satisfaction clinical quality and member health outcomes as core success metrics
• Build and maintain the operational infrastructure that powers the clinical org: capacity models utilization targets reporting frameworks and workflow systems that scale with growth
• Evolve and adapt your roles and responsibilities to support Noom Med as it continues to grow
  
  

About You

If youre interested in shaping the future of digital health and building the operational foundation that makes it possible this role may be for you!

You Have

• 8 years of clinical operations experience with 3 years in health tech (telehealth consulting payor provider or services)
• Experience in digital healthcare required; healthcare subscription background acceptable
• Bachelors degree or eqjuivalent level of education
• Demonstrated ability to lead people run operations and think strategically at a senior level
• Distinctive analytical and quantitative skills; you can model trade-offs evaluate information and translate strategy into operational plans
• Exceptional communication skills and the ability to manage a complex portfolio of stakeholders and initiatives
• End-to-end telehealth experience is a strong plus
  
  

What Makes This Job Amazing

• You will be at the forefront of one of the most exciting movements in healthcare where the work you do directly impacts millions of peoples health outcomes
• You will have real ownership and real impact giving you the rare opportunity to both run the business and shape where it goes next
• You will work at the intersection of technology healthcare and behavior change at a company that has helped millions live healthier lives and is just getting started
  
  

Compensation Package

• The US base salary range for this full-time position is $225000 $265000.
  • This range reflects the minimum and maximum salary target for the position for US-based candidates at the time of posting. The actual salary offer is based on factors including relevant experience and training assessment of functional skills and behavioral competencies and location among others.
• Other elements of Nooms Compensation Package:
  • Noom offers a comprehensive and generous total rewards package. This may include a discretionary performance-based bonus stock awards healthcare (featuring a plan with premiums covered by Noom) paid holidays and paid leave (including Summer Fridays) 401k program and various cash stipends and budgets for employees (tech learning & development etc.).
    
    

Location

• Hybrid (2x/week) required if you are local to the NYC or Princeton NJ metropolitan areas.
• Remote only available if you are located outside the above two metropolitan areas.
• Candidates regardless of location should be comfortable with occasional travel.
  
  

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better longer. We combine personalized medication with the science of behavior change and psychology to help people build lasting habits and live longer healthier lives. With nationally-recognized holistic programs spanning weight diabetes prevention GLP-1 support menopause longevity and more we serve millions through health plans employers and direct-to-consumer offerings. As a trailblazer in the world of health and wellness Noom makes healthy living easy fun and deeply rewarding.

Were more than a health tech companywere a movement. This belief extends to our culture: we empower our people to think big act boldly and take pride in their contributions to shaping the future of health. With a strong remote culture as well as offices in NYC and Princeton weve been named one of the Best Places to Work by Inc. Fortune Glassdoor and Quartzincluding honors for technology and diversity.

Join us in shaping the future of health. Youll be part of a passionate mission-driven team working to make the world a healthier placeone habit at a time.

Noom is proud to be an Equal Opportunity Employer and all applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion caste national origin physical or mental disability protected veteran status age or any other characteristic protected by applicable law. Noom is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities.

To help protect against potential hiring scams please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @ email address. Please ignore any messaging or communication from other domains (e.g. @). Noom will never ask you for personal payment require you to purchase equipment conduct an interview process or messaging exchange via Microsoft Teams or extend a job offer without the completion of a multi-step interview process featuring a combination of phone Zoom and in-person interviews as well as references. If you are unsure about the validity of a Noom job posting on another website we strongly encourage you to apply directly through our website.