Menu Onboarding Consultant I French

Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.

A day in The Life

The Menu Onboarding Consultant works closely with the POS Onboarding Consultants and is dedicated to building reviewing and configuring customer menus to ensure our customers are ready for go-live and for ongoing success. As an Onboarding Consultant Toasts way of saying an Implementation Specialist you serve as the customers menu relationship manager & point of contact from the time that the account purchases Toast through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals prioritize work based on customer needs and Toast requirements and deliver high-quality customer interactions in either French or English at the customers preference. To thrive as a Menu Onboarding Consultant at Toast you are flexible motivated by aggressive growth goals and excel in ambiguous environments!

What youll do (Responsibilities)

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and build out onboarding plans that will produce a high-quality implementation experience within the timeline and budget.
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast including management of labor and food costs table turnover time and guest relationships.
• Responsible for consulting with clients in French or English to determine configuration needs prior to go-live and communicating any unique needs to the project resources.
• Perform onboarding configurations remotely while documenting the go-live process observing Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
• Manage several onboarding engagements simultaneously including large books of onboarding business (80 restaurants) in your region.

What youll need to thrive (Requirements)

• Must be Bilingual in French.
• 1 years of experience in a role responsible for customer satisfaction and business operations including management of long-term customer relationships (4-6 weeks or more)
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication organizational and influencing skills

What will help you stand out (Nonessential Skills/Nice to Haves)

• 1 years of experience using a POS (Point of Sale) software ideally in the service industry
• Experience with Salesforce CRM
• Experience working in the tech industry or for a SAAS company
• Training teaching or development experience

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at base salary range for this role is listed below. The starting salary will be determined based on skills experience and geographic addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) equity and benefits.