Technician Local Support

Do you enjoy solving everyday IT challenges and helping people get the most out of their technology Join our team and play an important role in supporting digital services that keep our communities connected and running smoothly.

As an IT Technician within the IT & Digital User Experience Team you will support the delivery of reliable highquality digital services that enable staff to perform their roles effectively. This is a handson customerfocused role offering variety professional development and opportunities to work across the Orbis geography supporting essential public services.

You will provide frontline technical support configure and deploy devices diagnose and resolve ICT issues and apply ICT Service Management best practice. The role involves travel working to policies and legislative requirements and maintaining awareness of evolving technologies standards and service improvements.

We are looking for candidates who have:

• Willingness and ability to travel across the Orbis geography as required to meet the demands of the role.
• Strong understanding of ICT Service Management best practice with the ability to apply this in a live operational environment.
• ITIL qualification(s) in relevant areas are desirable.
• Advanced practical knowledge of relevant ICT technologies and the associated technical and professional disciplines.
• Knowledge of policies procedures and legislative requirements relevant to the IT service area.
• Ability to maintain and continuously develop awareness of professional technical and legislative changes affecting IT & Digital services and its customers.
• Commitment to delivering high-quality customer-focused IT services ensuring standards of excellence are consistently met.

Please download the Job Description and Person Specification for further information.

To apply for this role click the Apply Now button above and upload your CV and a Supporting Statement. We will use your Supporting Statement to shortlist so please ensure you address how you meet all criteria in the person specification using examples from work education or other relevant experience.

For guidance on how to write an application see our how to apply pageand our statement on the use of AI.

Interviews will take place via Microsoft Teams unless an inperson interview is requested. Interviews are planned for mid April 2026. If you are unavailable during this period please let us know and we may be able to arrange an alternative date.

Candidates who meet certain criteria are given priority when we shortlist. See ourpriority status page for details.

Join a dynamic team delivering essential IT services across multiple councils.

Youll support a wide range of users and systems gain experience across diverse technical tasks and have opportunities for ongoing professional development and progression.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on ourbenefits page.

Vocational training through Apprenticeships is available to all staff from entry level through to degree level. You can discuss potential qualifications with the hiring manager and the apprenticeship team who can advise on options relevant to this role.

For an informal discussion about this opportunity contact Nev Spangenberg User Experience Manager at to request a MS teams call or phone call.

Choose East Sussex!