Network IT Support Engineer- Freelance- Oamaru
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Job Location:
Waitaki District - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
RESPONSIBILITIES: Diagnose and troubleshoot complex hardware software and network issues escalating as necessary.
Provide technical support for desktops laptops mobile devices and peripherals both in-person and remotely.
Install configure and maintain operating systems software applications and system updates.
Assist with advanced system configurations including imaging and deployment of desktops and laptops.
Maintain network connectivity resolving issues related to VPN Wi-Fi and wired connections.
Collaborate with vendor IT teams (network security server) to resolve cross-functional issues.
Coordination with Boston office and vendors regarding all IT-related matters including AV networks telephones and other relevant IT areas.
Participate in IT projects such as system migrations software deployments and infrastructure upgrades.
Provide user education and training on IT systems applications and best practices.
Maintain accurate records of issues and solutions in a ticketing system.
Manage and maintain IT asset inventories ensuring proper documentation and lifecycle management.
Monitor and implement security protocols to protect IT infrastructure.
Offer guidance to other Desktop Technicians.
Required Skills:
Diagnose and troubleshoot hardware issues Technical support for desktops and laptops Install and configure operating systems Advanced system configurations Maintain network connectivity Collaborate with vendor IT teams Coordinate IT-related matters Participate in IT projects User education and training Maintain records in ticketing system Manage IT asset inventories Monitor security protocols Guidance to Desktop Technicians
