Customer Relationship Executive

Smart Work Consultants

Job Location:

Madurai - India

Monthly Salary: Not Disclosed

Experience Required: 2-5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage client interactions improve customer experience and drive retention in a fast-paced IT/ITES environment.

If you are strong in client communication CRM tools and relationship management this is a great opportunity to grow

Key Responsibilities:

Manage and maintain client relationships & communication

Handle CRM tools (Salesforce / Zoho / HubSpot etc.)

Track leads follow-ups & customer interactions

Ensure high levels of customer satisfaction & retention

Coordinate with sales support & operations teams

Generate reports dashboards & MIS

Resolve client queries and ensure timely closure

Support customer onboarding and engagement initiatives

Requirements

Experience in CRM tools & customer management systems

Strong communication & interpersonal skills

Knowledge of lead management & customer lifecycle

Analytical mindset with reporting skills (MIS dashboards)

Ability to handle multiple clients and tasks

Problem-solving and customer-first approach

Basic understanding of IT/ITES environment

Preferred Qualifications:

Any Graduate / MBA (preferred)
Experience in IT services BPO SaaS or customer support roles

Benefits

Work in a fast-growing IT/ITES company

Competitive salary performance incentives

Career growth in CRM / Customer Success roles

Exposure to global clients & tools

Collaborative and dynamic work culture

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Required Skills:

Experience in CRM tools & customer management systems Strong communication & interpersonal skills Knowledge of lead management & customer lifecycle Analytical mindset with reporting skills (MIS dashboards) Ability to handle multiple clients and tasks Problem-solving and customer-first approach Experience in IT services BPO SaaS or customer support roles

We are looking for a proactive and customer-focused CRM Executive to manage client interactions improve customer experience and drive retention in a fast-paced IT/ITES environment.If you are strong in client communication CRM tools and relationship management this is a great opportunity to grow Key ...