Customer Service Representative

As the customer service representative you will be responsible for responding to customer inquiries and helping the customer by being informative empathetic and eager to quickly solve a customers problem. Must be willing to listen learn and resolve any customer inquiry that crosses your desk.

What You Will Do:

• Resolve product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment and following the ticket until resolution
• Answer and manage incoming emails chats and system tickets
• Tracking and recording call information filing documents and updating customer profiles/accounts
• Excellent customer care and focus; ability to assess customers needs and provide the correct answer path troubleshooting or method for a positive customer experience
• Execute customer service procedures and policies
• Meet and exceed personal and team targets goals and quotas
• Aim for positive customer resolution and return
• Perform other duties as assigned

Manages People: No

What We Are Looking For:

• High School Diploma or GED
• 1-3 years of customer service retail sales or related experience
• 1-3 years of administrative experience
• Basic computer proficiency in Microsoft Office & G-Suite
• Exceptional verbal and written communication skills
• Able to multitask organize prioritize and manage time efficiently
• Can easily adapt to shifting priorities and can manage multiple priorities at one time
• A passion for exceptional customer service
• Excellent attention to detail
• Self-Starter
• Flexible
• Effective problem solver and critical thinker
• Strong interpersonal skills
• Comfortable communicating with people through email and over the phone in a professional manner
• Ability to deal effectively with diverse individuals at all organizational levels in a professional manner

Working Conditions

• Environment: Office
• Extreme Exposures: None
• Schedule: Variable schedule; including nights and weekends occasional overtime may be required
• Physical Requirements:
  • Light: Lifting up to 25 lbs
  • Must be able to sit at a desk for extended periods of time
• Travel Required: None

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee but provides the primary duties and responsibilities of the role. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

What we offer:

At Jazwares we believe in providing our employees with comprehensive and competitive benefits that support their well-being and overall satisfaction.

The hourly range for this position is $18.00 - 22.00 per hour. Base hourly rate may vary based on experience role tenure performance industry and location. Eligibility for annual performance incentive may apply. Jazwares is a multi-state employer the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children employee basic life and AD&D insurance a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals short and long-term disability and tuition reimbursement.

Our work environment provides a flexible work schedule that includes Monday through Thursday on-site with an optional WFH on Fridays up to 20 workdays fully remote each year and Time Off for vacation and sick leave. Through Jazwares Cares you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

Working at Jazwares

At Jazwares we believe an innovative idea can come from anywhere and anyone. Through our three pillars we foster innovation and encourage creativity in every area of our business.

• Passion: Our conviction and enthusiasm show in our products relationships and commitment to our community.
• Collaboration: We share one vision worldwide constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

Dont miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today and lets shape the future of play together!

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race color sex religion national or ethnic origin citizenship status ancestry disability age military status marital status sexual orientation or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment its services programs and activities.

Who We Are

Jazwares a Berkshire Hathaway company is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997 Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows Pokémon Hello Kitty Star Wars Disney BumBumz and Adopt addition to toys offerings include virtual games costumes and pet products. Headquartered in Plantation Florida Jazwares has offices worldwide and sells its products in over 100 countries. For more information visit and follow us on LinkedIn X Instagram and Facebook

Required Experience:

Unclear Seniority