Commercial Operations Officer (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Commercial Operations Officer (COO) provides strategic and operational leadership to automate manual controls executed and tested by control testing teams improving control effectiveness testing efficiency risk coverage audit outcomes and operational resilience. The role owns the endtoend control automation strategy establishing governance policies and procedures while serving as a central liaison between business lines and enterprise partners. It delivers a consolidated view of automation opportunities execution progress residual risk audit activity and key operational issues to leadership and acts as the primary escalation point for LineofBusiness concerns.

Depth & Scope:

• Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required
• Oversees an operational function with overall accountability for providing strategic direction guidance on a broad and diverse range of complex operational activities/analysis and/or specialized project support or services
• Is accountable for establishing a sound system of risk oversight management and internal and regulatory controls to identify assess monitor and manage material reputational and financial risks related to the conduct of TD Banks activities
• Monitors and analyzes market and regional performance related to retail operations loss risk exposure controllable expenses and determines ongoing development long term business plan goals and operational integrity adherence to risk requirements and operational processes
• Acts as a key liaison at the region and division level to actively engage stakeholders within the Bank and broader industry developing and maintaining strong business partnerships clarifying client needs and delivering client centered solutions that enhance the overall end-to-end experience
• Executes/measures/coaches to U.S. risk procedure changes to ensure regulatory findings are solutioned
• Independently decisions high risk cash items and processesTop level escalation point for significant risk matters/exceptions; oversees problem resolution
• Acts as a change agent for process or procedure changes implementations or additions
• Acts as a key contributor to strategic initiatives functional projects/programs

Education & Experience:

• Undergraduate degree or equivalent experience
• 10 years of relevant experience
• Project management and organizational skills needed with demonstrated ability to bring a project in on time and within budget
• Proven ability to implement change successfully
• Strong written and verbal communication skills
• Prior successful relationship management experience required
• Demonstrated ability to influence the actions of others and decisions successfully without express authority within the assigned Region and Market
• Demonstrated comprehensive knowledge of bank policies and procedures
• PC experience including Microsoft Office Suite and Company applications as necessary
• Travel is required
• Exhibits strong leadership competencies collaboration flexibility influence innovative creativity integrity and passion
• Strong project management
• Risk Controls Monitoring or Commercial Banking experience Highly Preferred

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.