Surgery Scheduler 2, Full Time

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The Department of Interventional Radiology is currently seeking a full-time Surgery Scheduler 2 to join our team at our medical campus. This is an on-campus position. This position supports assigned physicians by managing patient communications scheduling clinical and surgical services coordinating pre and postoperative care tracking results referrals and authorizations and maintaining accurate documentation to ensure continuity of care and patient retention. The role requires strong organizational skills sound judgment attention to detail and the ability to prioritize work in a fastpaced clinical environment along with effective written and verbal communication discretion with confidential information and proficiency in Microsoft Office Epic and scheduling systems; bilingual English/Spanish skills are strongly preferred.

The Surgery Scheduler 2 acts as liaison between patients professional staff and physicians by scheduling and coordinating all necessary functions for surgical and diagnostic procedures. Further the Surgery Scheduler 2 acts as source of knowledge for scheduling staff and oversees their functions to ensure accurately and timely scheduling practices.

CORE JOB FUNCTIONS

• Obtains pre-authorizations for procedures as required by insurance companies.

• Oversees produces and distributes all surgical and procedural schedules to physicians and departments.

• Collaborates with patients families staff and providers within the office and the greater community to schedule surgeries pre-op physicals and testing.

• Coordinates with hospitals and vendors for special cases or circumstances.

• Identifies ways to streamline surgical scheduling process and provides suggestions to managing staff.

• Ensures that electronic systems and scheduling tools are up-to-date and operating smoothly and immediately contacts appropriate personnel to resolve any issues.

• Ensures documentation is complete to support accurate billing of surgical procedures.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:
High School Diploma or equivalent/relevant experience certification or license

Certification and Licensing:
Refer to department description for applicable certification requirements

Experience:
Minimum 3 years of relevant experience required

Knowledge Skills and Abilities:

• Learning Agility: Ability to learn new procedures technologies and protocols and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software technology and relevant computer applications.

• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge skills and abilities required for the job.

DEPARTMENT SPECIFIC JOB FUNCTIONS

• Responsible for triaging all patient-related calls for physicians assigned and documenting accordingly any pertinent information and instructions given by provider and the consequent actions taken. Processes and assists with responding to all patient related requests and UChart In-basket messages for assigned pools/providers.
• Responsible for physicians schedule to coordinate academic and patient related activities. Monitors clinical schedules for providers to ensure accuracy of number and types of appointments. Review no shows and cancelled appointments as per department policy.
• Follow up on all results for areas of responsibility including but not limited to all lab work pathology and ancillary testing such as mammograms ultrasounds and MRIs as directed by providers. Also follow up on any necessary referrals to specialists and procedures as requested by providers. Submit requests as needed for any authorizations/referrals for these follow up appointments and procedures.
• Responsible for coordination of all physician surgeries and inpatient admissions according to departmental protocol. Coordinate and ensure receipt of financial and medical clearance for surgery and other duties as assigned.
• Responsible for obtaining any required imaging reports disks lab reports outside records
• Responsible for scheduling pre-op appointments with UPAC for anesthesia related procedures
• Schedule clinic visits post-op appointments and post procedure follow up visits as determined by the provider
• Responsible for patient retention including recapture calls to non-booked patients
• Ability to accurately prepare and maintain records files reports and correspondence.
• Ability to exercise sound judgment in making critical decisions often in relation to patient care or your assigned physicians
• Skill in completing assignments accurately and with attention to detail. Assignments must be completed within a reasonable expected time frame as directed by your manager or physician(s).
• Ability to analyze organize and prioritize work under pressure while meeting deadlines.
• Ability to work independently and/or in a collaborative environment.
• Responsible for receiving and transferring calls which require maintaining a professional and polite tone.
• Ability to communicate effectively in both oral and written form preferably in English and Spanish.
• Handling clear communication with physicians other schedulers clinical staff APPS hospital staff colleagues and patients.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

DEPARTMENT PREFERRED QUALIFICATIONS

Education:

High School Diploma

Certification and Licensing:

N/A

Experience:

3 years

Medical Experience preferred

Knowledge Skills and Abilities:

• Expansive knowledge of office procedures and operations.
• Ability to accurately prepare and maintain records files reports and correspondence.
• Ability to communicate effectively in both oral and written forms.
• Ability to process and handle confidential information with discretion.
• Skill in completing assignments accurately and with attention to detail.
• Proficiency in computer software (i.e. Microsoft Office) Epic suite and scheduling software.
• Strong preference of bilingual written and oral: English and Spanish.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.

UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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