Senior Customer Success Manager, Consumables Private Brands

Shape the future of E-commerce by transforming supplier partnerships into strategic advantages for Amazons Consumables Private Brands business. As a Senior Customer Success Manager youll directly influence the success of Amazons own private brand portfolio a global range of consumables products built to meet customers daily needs and play a crucial role in scaling these brands on the worlds largest e-commerce platform.

Join our dynamic team as a Senior Customer Success Manager supporting strategic supplier partnerships within the Consumables Private Brands this role youll drive business growth enhance supplier satisfaction and improve customer experience through data-driven insights and collaborative relationship building. Youll work closely with Private Brand stakeholders across WW Consumables implementing tactical plans providing strategic guidance and contributing to continuous improvement initiatives that create measurable impact for both vendors and customers. You have strong financial acumen a high attention to detail and a healthy obsession for the rapidly evolving world of consumer packaged goods and product innovation.

Key job responsibilities
Partner with private brand suppliers to develop and execute strategic business plans across marketing merchandising and supply chain management with a focus on scaling selection based on market trends and customer needs.

Analyze category P&L performance on a weekly and monthly basis monitoring profitability goals and diving deep where needed to drive continuous improvement.

Build and maintain collaborative relationships while serving as the primary point of contact for private brand supplier needs influencing stakeholders and helping them understand brand positioning key points of difference and target customer.

Guide suppliers through Amazons tools policies and growth opportunities while partnering closely with supply chain to support operational planning forecasting and inventory investments.

Collaborate with cross-functional teams including Commercialization Pricing Instock Management marketing product development finance and transportation to deliver on net revenue and customer satisfaction goals.

Develop a thorough understanding of the Consumables market seasonality and global trends continuously monitoring competitor efforts and identifying new private brand selection opportunities.

Contribute to process improvements and innovation initiatives that benefit the broader Consumables Private Brands organization

A day in the life
As a Sr. Customer Success Mgr a typical day might include:

Collaborate with cross-functional teams to resolve supplier inquiries and implement solutions across the private brand portfolio

Review and analyze category performance data to identify growth and profitability opportunities
Develop and present strategic recommendations to suppliers and internal stakeholders

Participate in team meetings and knowledge-sharing sessions focused on private brand strategy and innovation

Manage multiple projects while maintaining high service standards across the vendor base

- Bachelors degree or equivalent
- 4 years of account management project or program management or buying experience
- Experience in financial analysis retail buying retail planning & allocation product/project management marketing business development consulting negotiation or supply chain
- Experience at a relationship management role in an enterprise environment or equivalent
- Experience working in fast paced environments and managing workload even during times of stress or escalated activity
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Excellent professional written and verbal communication skills

- 3 years of doing one of several roles: management consulting investment banking analyst/associate or brand manager role at leading consumer packaged goods company experience
- Experience with Salesforce OBI SQL SharePoint and Tableau
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience in process improvement/quality control tools and methods
- Associates degree or above or Advanced technical degree
- Experience working with multiple groups of stakeholders
- Experience in project management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 88000.00 - 154000.00 USD annually
USA WA Seattle - 82700.00 - 140000.00 USD annually