Bilingual Customer Service Professional

Soccer Shots

Job Location:

La Mesa, CA - USA

Hourly Salary: $ 18 - 22

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
401(k) matching
Bonus based on performance
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development

Who Are We:

Soccer Shots East County San Diego LLC is a team of passionate individuals who are world changers bringing social-emotional skill development to children aged 18 months to 10 years old through the game of soccer. The high-quality and high-energy soccer classes run weekly throughout East and South San Diego. We proudly serve and partner with Preschools Elementary Schools and Public Parks serving thousands of families every week.

About the Role

This vital team member serves as the first contact and introduction to our valuable families whom we are committed to serving with world class 5 star experience and service. We are often a families first experience with sports and it is something we take very seriously as we see sport as a vehicle to provide peace and unity in the world. This role is essential to the success of the team as they set the tone for what the family can expect with our amazing coaches and fun curriculum. The position serves as a key component in operations and customer service/sales. If over delivering amazing customer service is something that brings you joy and a positive work environment is important to you you would be an excellent fit for our team. Lastly if you are organized dependable solutions oriented and confident communicating with a high volume of customers please apply today.

What Youll Do
The role is a mix of customer communication problem-solving and administrative execution in a fast-paced environment. Youll be a key point of contact for families and play an important role in keeping operations running smoothly.

Manage inbound phone calls and emails from families (English & Spanish)
Assist with registrations scheduling and general inquiries
Resolve customer issues clearly and professionally
Maintain accurate records and run internal reports
Upload and manage program seasons on internal platforms
Support coaches and operations team with day-to-day needs
Maintain organization of office space and supplies
Keep the vibes high and the atmosphere fun

Schedule

Part-time: 2028 hours per week
Must be available: Monday Wednesday and Saturday (8am6pm)
In-person role (office-based)

Pay & Benefits

$18$22.50/hr (based on experience)
401(k) with employer match after 90 days
Paid time off (up to 4 weeks per year)
All major holidays off
Monthly phone stipend
Opportunities for raises bonuses and growth into full-time roles

Who This Is a Good Fit For

Bilingual professionals (Spanish/English) comfortable handling high-volume communication
Individuals with prior customer service or administrative experience
People who are organized detail-oriented and follow through consistently
Those who can stay calm and solution-focused when handling customer concerns
Candidates who prefer structured in-person work environments

Requirements

Fluent in Spanish and English (written and verbal)
Minimum 1 year of customer service experience (high-volume preferred)
Availability: Monday Wednesday (8:30am - 5pm) and Saturday (8am4pm required)
Ability to pass a background check
Commitment of at least 1 year

Before You Apply

This role requires:

Consistent communication with families throughout the day
Strong organization and attention to detail
Comfort handling both routine tasks and unexpected issues

If that aligns with your experience and work style we encourage you to apply.

Compensation: $18.00 - $22.50 per hour

Required Experience:

Unclear Seniority

Benefits:401(k)401(k) matchingBonus based on performanceEmployee discountsFlexible scheduleFree uniformsOpportunity for advancementTraining & developmentWho Are We:Soccer Shots East County San Diego LLC is a team of passionate individuals who are world changers bringing social-emotional skill develo...