Product Delivery Specialist AML (Anti-Money Laundering)

Product Delivery Specialist AML (Anti-Money Laundering)About NRTAt NRT we build more than solutions: we build up each is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort including secure payment systems AML compliance and reporting tools credit information and electronic marker services to intelligent and engaging table game platforms dynamic financial and marketing kiosks and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO a revolutionary resort app engagement platform dedicated to unifying guest experiences offering a seamless experience from booking to checkout through App Builder which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient reliable and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos race and sports operators lotteries banks and retailers-- globally-- to dazzle their dedicated to building a better future for all including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy digitizing our internal processes and implementing our unique cashless believes in the value of connection and community. We believe that our diversity in skills and background make us a unique and formidable culture. Additionally we believe in encouraging the growth of individual development and recognize that our success depends on developing each other. We know that to be the innovative FinTech leader that we are its all hands on deck. NRT knows that to stand firm we need to stand innovative products and success allow us to reward you with competitive salaries paid time off individual growth plans community sharing collaboration Health Benefits (including medical vision dental EAP etc) and more. NRT has metrics designed to get you to where you want to be in your career and we are your biggest advocate for professional development. We provide training product knowledge demos tiered-lever skill building development workshops teambuilding exercises webinars collaboration and more. Joining NRT is more than a job: its an opportunity to grow and learn more about who we are and what we do visit our website at to the Director Product Delivery & Implementation theProduct Delivery Specialist AMLs primary mandate is to coordinate implementations and ensure seamless timely cost effective and accurate Product Delivery for NRT AML product(s) to our customers. The Product Delivery Specialist will help AML Product Owner to identify assumptions and validate those assumptions through product delivery and provide client feedback to AML Product Owner for product further Competencies: Strong written and verbal communication Initiative taking ownership of tasks Ability to work in a team or independently with little oversight Customer service (for AML products) Problem determination and problem solving Building and maintaining relationships Time management handling multiple tasks concurrentlyResponsibilities and Accountabilities Product Installation: Lead implementation calls and perform installation of AML products in accordance with established standards and maintain proper communication with the implementation team throughout the installation Incident Handling: Perform troubleshooting of processes and functions diagnose document and communicate clearly with support staff. Customer Training: Instruct and train customers on usage and operation of installed Hardware and Software. Maintains quality measurements and overall commitment to customer satisfaction. Provides timely follow-up to customer concerns and requests. Continuous Improvement Process: Observe technical or process problems at all times proactively inform about potential problems and offer improvement suggestions if possible. Actively use corporate tools and processes for knowledge sharing e.g. knowledge base to find solutions and provide input for it. Training: Participate in regular hardware and software trainings (on the job classroom trainings and web-based trainings) according to the corporate training requirements. Security and Safety: Responsible for the integrity and security of company tools test equipment proprietary software and proper documentation. Travel: Required but will vary depending on business Minimum 2 years relevant experience with AML processes and procedures in the gaming industry Proficient with Windows Operating System General Networking and Windows Server Knowledge and experience with software and databases is a plus CAMS GAMS CAMLI-PA ACFCS Certification or equivalent experience is a plus Must be able to maintain a working knowledge in technology and associated technical skills to systems applications tools and resources utilized in the office and field. Must be able to interpret and understand technical documentation. Familiarity and keep abreast of the fields procedures practices and concepts. Must be able to communicate effectively with internal and external personnel both verbally and in writing. Maintain a professional attitude and appearance at all times. Must be able to work in a team environment and maintain a positive customer focused attitude. Must be able to pass and maintain multiple gaming is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation and an offer will consider various factors including experience qualifications skills and training. Our comprehensive and competitive benefits package includes medical dental and vision insurance for employees and their family paid time off and a variety of other is an equal opportunity employer and does not use AI within its hiring process in most a case where AI is utilized to assess a candidate during the process an advanced notice will be provided. It is NRTs policy to recruit and select applicants for employment solely on the basis of their qualifications with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race color religion sex sexual orientation national origin or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection would like to thank all applicants for applying but only those applicants best suited for the position will be contacted.