Customer Service Representative

FLS Transportation Services is currently seeking an experienced Customer Service Representative to join our growing team. The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers.

Responsibilities:

• Supporting all service requirements of assigned FLS Customers to exceed expectations
• Identifying the service requirements and information required for each Customer shipment
• Entering all relevant shipment data and information into FLSs TMS
• Verifying rates fuel surcharges and any applicable accessorial charges charged to the Customer are correctly entered in TMS
• Problem-solving Customer specific issues from the point of order placement through to completion
• Updating Customers with shipment status updates as required
• Pro-actively communicating any service issues or delays to Customers
• Maintaining the highest level of professionalism when dealing with any FLS Customers

Qualifications:

• The ideal candidate will have a strong background in providing customer service solutions to clients across North America
• Ability to prioritize and multi-task in a fast-paced environment
• High energy personality that embodies collaboration confidence dedication urgency and personal accountability
• Team Oriented
• 3pl/brokerage customer service experience
• Order entry and order verification
• Track & Trace
• Appointment setting
• Problem-solving
• Ability to prioritize & multitask
• Ability to deal/thrive in stressful situations

Email and digital communications for job postings will only come from the @ domain. If you want to verify that communications or a job offer are legitimately from FLS check our company website job posting website or LinkedIn company page. For additional inquiries please contact

Required Experience:

Junior IC