SAP China iXP Intern Technical Support, Dalian

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAPs global strategic paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; its the foundation for a career built on connection creativity and impact.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions diverse subject matter experts and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title youll have a global network of SAP leaders entrepreneurs and career development opportunities at your fingertips.

What youll do:

• Triage and route incoming customer incidents via the global support queue ensuring timely response in line with SLA requirements
• Communicate directly with global customers to gather case details and validate incident priority.
• Collaborate with regional colleagues to investigate issues and coordinate effective resolutions
• Support knowledge sharing by documenting case outcomes and contributing to team process improvements
• Assist senior team members with daily operations in a fast-paced customer-facing environment

What you bring:

Were looking for someone who takes initiative perseveres and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Full-time university students who will graduate in 2027 or after.
• Excellent communication skills in both verbal and written English
• Open to all majors a proactive attitude matters more than you field of study.
• Available for a 6-month full-time commitment (5 working days for a week will be prefered.)
• Expected work time: May 2026 Dec 2026 (1year will be a big plus)
• Work Location: 大连市沙河口区五一路269号软件园16号楼4F

Meet your team:

SAP Product Support makes sure that customers incidents and tickets can be dealt at the first this position you can closely work with global colleagues and communicate with customers from different countries. You will negotiate with them and check basic information to validate incident priority. After the internship you will get familiar with SAP product and know standards processing procedures. Whats more you can practice verbal English and improve yourself in the multi-national working environments.

#SAPiXpChina

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452135 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Full Time Additional Locations: #LI-Hybrid