Customer Success Manager
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
A career with EROAD offers the unique opportunity to work in a fast-growingorganisationthat is at the forefront of intelligent transport solutions - enhancing road safety improving productivity and reducing environmental impact. EROADs mission is to deliver intelligence you can trust for a better world tomorrow.
Werelooking for a Customer Success Manager to partner closely with our customers and ensure they achieve real measurable value from EROADs solutions.
About the role
Youllmanage a portfolio of customers acting as their trusted advisor andvoice of thecustomerwithin EROAD. Your focus will be on driving product adoption customer satisfaction retention and growth through strong relationships and data-driven insights.
In this role you will:
Build strong long-term customer relationships driving satisfactionengagementand retention
Deliver customer business reviews and value insights
Drive adoption engagement and retention
Champion customer needs internally by partnering withProduct Engineering and Sales
Identifychurn risks and proactively manage renewals
Track customer success metrics usage and NPS
Whatyoullbring
Werelooking for acustomer advocatewhoacts as a partner ensuring service levels are deliveredandopportunitiestobed ininnovativenew products and upgrades areidentifiedand promoted.
To be successful in this role you will have:
Experience in Customer Success Customer Operations or Service Management
SaaS or technical product experience preferred
Strong communication stakeholder management and problem-solving skills
A Customer-obsessed mindset with a focus on outcomes and value
Comfortable working in a fast-paced growth environment
WhyYoullLove Working at EROAD
EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012wererepresented on the NZX and ASX and continue to grow rapidly across New Zealand Australia the Philippines and the USA.
At EROAD we value diversity and are proud to be a multiculturalorganisation. We invest in our people through employee recognition programs EAP offerings and continuous learning opportunities.
Our people are at the heart of everything we do - we foster a culture of innovation collaboration and belonging where you can bring your ideas to life.
Join EROAD and be part of a purpose-drivenorganisationthatsshaping the future of connected transport- wecantwait to hear from you.
Required Experience:
Manager
About Company
Improve outcomes, reduce costs, and encourage safer journeys with the leading fleet performance management platform. Outmaneuver your competition with a partner who delivers actionable insights.
