Customer Success Manager

Work Mode: Hybrid 3 days per week in our Salt Lake City office

Department:Customer Experience

About the Company

LearnUpon partners with over 1600 organizations globally to unlock the potential of employees customers & members through learning thats easy scalable and focused on results.

Read more about life at LearnUpon here.

About the Team

The LearnUpon Customer Success team is a global group operating within a collaborative supportive environment where collective accomplishments are celebrated. Members of this team take deep ownership of their portfolios across the US EMEA and APAC regions acting as trusted advisors to ensure clients achieve meaningful business outcomes. With a sharp focus on protecting and growing revenue they proactively secure customer retention and unlock strategic expansion opportunities by consistently demonstrating ROI and leveraging data-driven health insights. Additionally they work cross-functionally across multiple time zones partnering closely with internal Product and Sales teams to advocate for client needs and directly influence the product roadmap.

About the Opportunity

The Customer Success Manager is responsible for managing a portfolio of high-value customers ensuring they achieve meaningful outcomes and realize long-term value through role combines consultative engagement structured success planning and commercial awareness. You will act as a trusted advisor leading with curiosity aligning to customer objectives and guiding them toward sustained success while identifying opportunities to expand role is focused on delivering strong outcomes and retention owning renewal readiness and expansion opportunities.

In addition youll be responsible for:

• Own a portfolio of customers ensuring they achieve defined business outcomes and realize measurable value through LearnUpon
• Develop a deep understanding of customer objectives and align LearnUpon solutions to clear trackable success metrics
• Lead structured success planning and ongoing engagement including business reviews and outcome-focused conversations
• Ensure customers are positioned for successful renewals and expansion through consistent value demonstration and proactive planning
• Act as a trusted advisor using curiosity and insight to guide customers toward improved outcomes and navigate change
• Identify expansion opportunities based on customer outcomes and usage to support growth conversations
• Collaborate cross-functionally with Implementation Support and Solutions teams to deliver a seamless customer experience
• Maintain strong operational discipline including account insights prioritization and contributing to initiatives that improve team performance and customer outcomes

Skills & Experience

Must-Haves

• 25 years experience in Customer Success Account Management or a consultative customer-facing role within SaaS
• Proven success managing and growing relationships with Enterprise or high-value customers with a track record of driving retention and expansion through strong customer outcomes
• A consultative value-led mindset leading with curiosity ownership and a focus on helping customers achieve meaningful results
• Commercial awareness with confidence supporting renewal and expansion conversations as a natural extension of value delivered
• Strong communication and presentation skills with the ability to engage and influence a range of stakeholders
• Ability to manage competing priorities across a portfolio of customers
• Sound judgment and problem-solving ability in complex or ambiguous situations

Nice-to-Haves

• Experience in eLearning EdTech or Learning Management Systems
• Familiarity with APIs integrations or Single Sign-On (SSO)
• Experience working cross-functionally in a scaled SaaS environment

*If you dont tick every box but believe this role is a mutually good fit please dont hesitate to apply. Wed love to hear from you.

Why choose LearnUpon

From comprehensive rewards and generous time off to meaningful investment in your growth and development LearnUpon gives you the support trust and opportunity to do the most impactful work of your career.

Learn more here.

Hiring Process

• Qualified applicants may be invited to an initial screening call with a member of our TA Team.
• Successful candidates will be invited to a series of practical interviews.
• Finally candidates will have an interview with our COO.
• Successful candidates will be contacted with an offer to join our team.

Note: At LearnUpon we utilize AI to enhance the speed and quality of our screening and assessment practices but our hiring decisions are always human.

If you need any accommodations during the hiring process please reach out to us at .

LearnUpon is an Equal Opportunities Employer

We do not discriminate on the basis of gender marital status family status age disability sexual orientation race religion membership of the Traveller community or any other legally protected status.

Check out our Careers site and Instagram to learn more about working at LearnUpon.

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