Director of Graduate Enrollment Strategy

PLNU is a Christian liberal arts university in the evangelical Wesleyan tradition offering quality undergraduate graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged character is modeled and formed and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of Gods kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health dental tuition benefits for employees and dependents competitive retirement matching vacation and sick time and 15 paid holidays per addition we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:

Job Status:

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Job Description:

Responsibilities

Enrollment Strategy & Performance Leadership

• Lead the development and execution of annually based comprehensive graduate enrollment strategies aligned with institutional growth goals.

• Monitor enrollment performance across all stages of the funnel and implement data-informed adjustments to improve outcomes.

• Own forecasting processes including pipeline analysis trend identification and proactive planning to address gaps.

• Establish clear performance expectations and accountability structures across the enrollment team.

• Oversee the implementation and effectiveness of the portfolio-based (pod) enrollment model.

• Ensure alignment consistency and performance across pods while maintaining flexibility for program-specific needs.

• Provide selective oversight of high-priority or complex program portfolios to ensure strategic alignment and performance.

• Partner with the Associate Director to ensure strong day-to-day execution pipeline continuity and counselor effectiveness.

• Lead and develop enrollment staff through coaching performance management and structured accountability.

• Foster a performance-driven culture focused on results collaboration and continuous improvement.

• Support the development of program expertise within pods to strengthen student guidance and conversion outcomes.

• Create clarity in roles expectations and processes within a dynamic and evolving environment.

• Monitor and execute operational strategies by evaluating production productivity quality and customer service across enrollment teams.

• Other related responsibilities as assigned.

Academic & Cross-Functional Collaboration

• Serve as the primary liaison to academic deans and program directors facilitating regular data reviews and program-level strategy discussions.

• Partner with deans and associate deans to design and guide program-specific outreach strategies that drive organic lead generation through counselor engagement.

• Ensure alignment between academic initiatives and enrollment performance maintaining shared accountability for outcomes.

• Collaborate with the Events Manager and academic leadership to plan implement and support information sessions and engagement events.

• Partner with GPS leadership to support the launch and promotion of new graduate programs credentials and certificates.

• Coordinate with Marketing to develop and execute program-specific marketing strategies content and campaigns aligned with enrollment goals.

• Drive enrollment outcomes from institutional partnerships by ensuring alignment between partnership activity and enrollment strategy.

• Provide strategic oversight of partnership-related enrollment performance including lead conversion and program alignment.

Systems Data & Operational Excellence

• Leverage CRM systems shared platforms (e.g. Coda Dean Hub) and analytics tools to monitor and improve performance.

• Ensure data integrity reporting visibility and actionable insights across enrollment and academic teams.

• Utilize emerging technologies including AI tools to enhance communication lead management and operational efficiency.

• Continuously evaluate and refine processes to improve scalability and effectiveness.

Qualifications

• Bachelors degree required; Masters preferred

• Minimum five years of progressive experience in graduate enrollment recruitment or related leadership roles

• Demonstrated success in leading data-informed enrollment strategies and achieving measurable growth outcomes

• Proven experience managing and developing high-performing teams

• Strong ability to collaborate with academic leadership and influence cross-functional stakeholders

• Proficiency with CRM systems marketing platforms and analytics tools (Salesforce preferred)

• Experience leveraging technology and AI tools to support operational and strategic initiatives

• Exceptional communication leadership and relationship-building skills

• Evidence of Christian commitment and active church addition staff agree to live in agreement with PLNUs Community Life Covenant.

• The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants including those with criminal histories in a manner consistent with state and local Fair Chance laws.

Physical Requirements

• Sitting for periods greater than one hour.

• Use of computer equipment: computer keyboard mouse and monitor.

• Vision to read documents e-mail and other correspondence and reports on paper and computer monitor.

• Ability to communicate effectively with others in person and by phone.

• Will also stand stoop push pull and lift up to 10 lbs throughout the day.

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At PLNU we believe in pursuing calling together. Deep and meaningful relationships between students faculty and staff is vital in nurturing our shared community and expressing Gods love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal spiritual and professional potential.

Point Loma Nazarene University does not discriminate on the basis of race color national origin sex age disability or status as a veteran in any of its policies practices or procedures.