Team Manager Customer Service

Key Responsibilities

• Recruit select train coach and develop employees to create talented teams to support sufficient staffing of highly engaged employees.

• Foster a spirit of teamwork and unity among department members that allows for creative ideas expeditious conflict resolution and the appreciation of diversity as well as cohesiveness supportiveness and working effectively together to enable each employee and the department to succeed.

• Coach and develop employees to meet or exceed Arbellas expectations to deliver a great customer experience productivity quality and key performance indicators.

• Influence and motivate others to translate vision into action.

• Identify and analyze relevant business trends and work with the Operations leadership team to problem-solve action plan and to determine system process and procedural improvements.

• Make business decisions that are financially responsible accountable justifiable and defensible in accordance with organization policies and procedures.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department.

• Maintain employee work schedules training vacations and paid time off cover for absenteeism and overtime scheduling.

• Provide effective performance feedback through employee recognition rewards disciplinary action with the assistance of Human Resources when necessary.

• Appropriately communicate organization information through department meetings one-on-one meetings and appropriate email IM and regular interpersonal interactions.

• Build independence and empower team members to improve workflow.

• Actively lead or contribute to initiatives and/or projects.

A successful Customer Service team manager builds and leads an engaged high performing team who strives for efficiency and offers thoughtful ideas for improvement. The Customer Service Team Manager also builds strong relationships with internal business partners to ensure timely service resulting in high customer satisfaction.

Requirements:

• Bachelors degree with strong leadership communication customer service and problem solving skills required.

• Advanced customer service skills clear and effective communication active listening skills

• Strong relationship management skills

• Ability to coach and develop influence and motivate others

• Collaboration delegation problem solving skills decision-making analytical ability to manage change and organizational skills and contact center experience preferred

• Experience with Microsoft Office (Outlook Word Excel and Power Point).

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $68000 - $73000 based on a variety of factors including but not limited to relevant skills and experience educational background and certifications performance and qualifications market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.