Commercial Lead

Boston MA Preferred but open to remote

Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.

Toast is transforming how people experience diningfrom the moment they walk in to how they order pay and engage with hospitality brands. Our Commerce group sits at the center of this evolution building technology that seamlessly connects service payments and operations to create entirely new ways for guests to dine and pay.

Were looking for a Commercial Lead to help shape and bring to life the next generation of in-store payment and hospitality this role youll work directly with a range of innovative restaurant concepts from immersive entertainment venues to emerging hospitality brands and established operators to rethink how dining flowsfrom ordering to checkout and everything in between. Youll play a key role in defining how technology can unlock faster more intuitive and more engaging guest experiences.

This is a highly hands-on exploratory role where youll operate across the full customer journeytesting new ideas in real environments partnering closely with operators and helping translate those learnings into scalable solutions.

A day in the life (Responsibilities)

• Own the end-to-end experience with pilot customersintroducing new ways to order pay and interact in-venue and ensuring successful rollout and adoption
• Partner with a diverse set of hospitality operatorsincluding eatertainment venues and forward-thinking restaurant groupsto design and refine new service and payment flows
• Gather real-time insights from customers and guests turning feedback into actionable recommendations that shape product direction and commercial strategy
• Collaborate cross-functionally with product engineering and go-to-market teams to bring new concepts to life and ensure they can scale effectively
• Build business cases and financial models to evaluate new opportunities pricing approaches and customer segments
• Help define repeatable playbooks that enable broader rollout of new in-store experiences across the Toast ecosystem

What youll need to thrive (Requirements)

• Experience in sales customer success onboarding professional services or growthideally in hospitality payments or SaaS
• A builder mindset with a strong bias for action; youre comfortable navigating ambiguity and testing ideas in live environments
• Passion for reshaping in-person experiences particularly how guests interact with restaurants and complete transactions
• Proven ability to work closely with product teams to iterate quickly and find product-market fit
• Deep curiosity about hospitality trends and emerging restaurant formats
• Strong operational instincts with experience creating processes that can scale
• Excellent communication and stakeholder management skills with the ability to build trust across internal teams and external partners
• Experience working with experiential dining venue-based entertainment or innovative restaurant concepts
• Familiarity with POS systems payments technology or hospitality operations
• Background in early-stage initiatives or building new programs from the ground up

In this role youll help redefine what it feels like to dine outcreating seamless engaging and entirely new ways for guests to experience hospitality and complete their transactions.

AI at Toast

At Toast one of our company values is that were hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at base salary range for this role is listed below. The starting salary will be determined based on skills experience and geographic addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) equity and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.