Client Relations Coordinator

We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.

The Client Relations Coordinator is responsible for maintaining strong relationships with existing accounts through customer service follow-ups. This role ensures that clients feel valued and that their needs and concerns are prioritized. Performance is evaluated based on building and maintaining positive client relationships understanding needs onboarding support documentation site surveys managing client performance feedback timeliness and perceived value.

Gain insight into our service performance
Document with accuracy customer responses and your impressions from these visits
Perform site surveys and other types of checks to ensure our quality
Report on all findings customer feedback pictures active listening and asking thoughtful questions by providing results to company leadership
Client-focused with a problem-solving mindset
Organized detail-oriented and able to manage time effectively.
Monitor all maintenance data and proactively respond to situations before the client calls us.
Be a positive influence in representing EMCOR/Mesa Energy Systems to our clients and as a fellow member of the contracts team.
Strive for a high level of performance and client satisfaction.
Demonstrate industry knowledge or trends
Transparency about capabilities timelines etc.
Perform other duties as assigned.

An associates degree or equivalent experience
2 years of customer service experience is required.
Advanced MS Word Excel Outlook and PowerPoint skills
Mechanical aptitude is preferred
Must have strong verbal and listening communication skills excellent telephone etiquette and a professional friendly demeanor.
The ability to solve problems and act with appropriate urgency
Travel to the client and site visits required.
Must have a valid drivers license.

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Please review our Affirmative Action Policy.

Compensation Range: $31 - $34 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.