Senior Technology Support

Position Summary...

What youll do...

The Senior Technology Support (Executive Support Service) is a highly skilled customer-obsessed professional responsible for delivering premium end-to-end IT support to executive leadership. This role goes beyond traditional support it requires anticipation discretion and ownership. The individual will act as a trusted technology advisor to executives ensuring their technology ecosystem is always optimized secure and aligned with business priorities.

This position requires onsite presenceand participation in a 24/7 executive support pager rotation ensuring continuous coverage for critical incidents.


About Team:
Our team works closely with our US stores and eCommerce business to better serve customers by empowering team members stores and merchants with technological innovation. From groceries and entertainment to sporting goods and crafts Walmart U.S. offers an extensive selection that our customers value whether they shop online at through one of our mobile apps or in-store. Focus areas include customers stores and employees in-store service merchant tools merchant data science and search and personalization.

What youll do:

Executive-Focused Support

• Provide white-glove concierge-level IT support to senior executives and their staff.
• Serve as a single point of ownership for executive technical issues from intake through resolution.
• Build trusted relationships with executives understanding their preferences workflows and priorities.

Proactive Technology Management

• Anticipate issues before they occur through proactive monitoring maintenance and optimization.
• Ensure executive devices (laptops mobile conferencing systems) are always fully functional and up to date.
• Conduct regular executive environment health checks.

Incident Response & Escalation

• Respond rapidly to high-priority incidents including after-hours via pager rotation.
• Drive end-to-end incident management coordinating across infrastructure networking and application teams.
• Operate with urgency and precision during business-critical events.

Collaboration & Meeting Support

• Ensure flawless execution of executive meetings board sessions and high-visibility events.
• Support advanced collaboration technologies (Teams Zoom conference room systems AV setups).

Technology Advisory

• Advise executives on best use of technology tools productivity enhancements and emerging capabilities.
• Translate technical concepts into clear business-relevant language.

Continuous Improvement

• Identify patterns and recurring issues; drive root cause analysis and long-term fixes.
• Contribute to knowledge management and automation initiatives to improve service efficiency.
• Partner with engineering teams to influence product and service improvements.

What youll bring:

Technical Expertise

• Strong experience in executive IT support or high-touch enterprise support environments.
• Deep knowledge of:
  • Windows and macOS ecosystems
  • Mobile device management (iOS/Android)
  • Collaboration tools (Microsoft 365 Teams Zoom)
  • Networking fundamentals (VPN Wi-Fi remote access)
• Familiarity with AV/conferencing technologies and executive meeting environments.

Service Excellence Mindset

• Proven ability to deliver white-glove customer-first support.
• High attention to detail with a bias for action and ownership.
• Ability to remain calm and effective under pressure.

Communication & Presence

• Strong interpersonal skills with the ability to engage confidently with senior leadership.
• Exceptional verbal and written communication.
• High level of professionalism discretion and confidentiality.

Operational Rigor

• Strong troubleshooting and analytical problem-solving skills.
• Ability to manage multiple priorities in a fast-paced high-stakes environment.
• Experience working in on-call or 24/7 support models.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers data scientists cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here you can kickstart a great career in tech gain new skills and experience for virtually every industry or leverage your expertise to innovate at scale impact millions and reimagine the future of retail.

Walmarts culture is a competitive advantage and its fostered by being together. Working together in person allows us to collaborate align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.

Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville Arkansas with primary hubs in the San Francisco Bay area and New York/New Jersey.

Benefits:
Benefits: Beyond our great compensation package you can receive incentive awards for your performance. Other great perks include 401(k) match stock purchase plan paid maternity and parental leave PTO multiple health plans and much more.

Equal Opportunity Employer:
Walmart Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates customers and the communities we serve live better when we really know them. That means understanding respecting and valuing unique styles experiences identities ideas and opinions while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet. Health benefits include medical vision and dental coverage. Financial benefits include 401(k) stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting. Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more. You will also receive PTO and/or PPTO that can be used for vacation sick leave holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO see Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
The annual salary range for this position is $70000.00 - $130000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.

Bachelors degree in Engineering Information Technology Computer Science or related field and 2 years experience in technology system management and integration process design or related area OR 4 years experience in technology system management and integration process design or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.

Leading project teams Supervisory We value candidates with a background in creating inclusive digital experiences demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards assistive technologies and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

703 Associate Dr Bentonville AR 72716 United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.