Marcus by Goldman Sachs, Delivery Issues Resolution and Management, Associate Richardson, TXDraper, UT
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Job Location:
Richardson, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Assist in remediation planning and identification of issues by monitoring business health and delivering the improvement/process on time.
Assist with providing thorough documentation as needed to ensure full completion of an event.
Proactively investigate potential issues with escalation as appropriate.
Work closely with cross functional partners to ensure collaboration and process efficiencies are maintained.
Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy.
Lead customer communication efforts. Working closely with Legal/compliance/product and business lead to send mass communications to customers for remediation.
Ability to communicate effectively with operations leadership as well as junior contact center agents.
At least 5 years of relevant industry experience
Experience with managing internal and external audits working collaboratively with multiple stakeholders
Strong communication skills with experience managing executive level communications.
Extensive understanding of the customer service experience
Superior project and process management skills organizational skills and attention to detail
Proactive flexible and ability to multi-task
Bachelors degree or relevant years of experience
ABOUT GOLDMAN SACHS
At Goldman Sachs we commit our people capital and ideas to help our clients shareholders and the communities we serve to grow. Founded in 1869 we are a leading global investment banking securities and investment management firm. Headquartered in New York we maintain offices around the world.
We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally from our training and development opportunities and firmwide networks to benefits wellness and personal finance offerings and mindfulness programs. Learn more about our culture benefits and people at committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group Inc. 2025. All rights reserved.
Required Experience:
IC
About Company
The Goldman Sachs Group, Inc. is a leading global investment banking, securities, and asset and wealth management firm that provides a wide range of financial services.
