Program Manager, Worldwide Grocery Stores (WWGS) Labor Forecasting

The WWGS Workforce Management Team is seeking a Program Manager to play a central role in shaping and advancing the WWGS Labor Forecasting domain. This position contributes to forecasting strategy roadmap execution and delivery supporting capacity planning and operational decision-making across 500 stores and 100000 associates.

The ideal candidate is a systems thinker with deep expertise in workforce forecasting a bias for simplification and the ability to drive alignment across Finance Engineering and Operations stakeholders. This role is critical to rebuilding operator trust in labor targets and enabling the organization to plan and operate with confidence.

Key job responsibilities
Forecasting Ownership & Accuracy:

Contribute to the strategy methodology and planning accuracy of the WWGS labor forecasting domain partnering with cross-functional stakeholders to drive improvements and ensure forecasting processes are well-defined repeatable and operationally grounded.
Define and document a repeatable weekly process to review the volume forecast(s) and establish variance thresholds that trigger deeper evaluation
Establish clear criteria for how to evaluate and override system generated forecasts.
Monitor short-range volume forecasting within our third-party system (UKG Pro) ensuring stability accuracy and continuous improvement of near-term demand signals
Track and review forecast accuracy across our multiple forecast solutions establishing a consistent measurement framework
Simplify and reduce forecast systems.

Strategy & Roadmap:

Define forecasting methodologies and drive improvements in model performance across tools processes and capabilities
Lead the transition away from budget-adjusted labor forecasting (BALF) toward demand-based operationally grounded targets
Incorporate management of holiday and discard events into the forecasting framework as appropriate

AI & Technology:

Leverage AI and Machine Learning technologies to improve forecast accuracy and automate existing manual processes
Identify opportunities to enhance predictive models and reduce manual intervention across the forecasting lifecycle

Financial Planning Alignment:

Partner closely with Finance to support long-range forecasting and financial planning including operational planning cycles (OP1 OP2 QG)
Ensure alignment between workforce plans and financial targets serving as the connective tissue between operational demand and financial guidance
Collaborate with Finance to define evaluation mechanisms and decisioning criteria for forecast overrides

Documentation & Process Excellence:

Create comprehensive methodology documentation establishing a single source of truth for all forecasting processes
Develop internal SOPs for ongoing forecast and financial guidance operations
Improve and refine cross-team protocols and handoff procedures across Operations Finance Workforce Planning and OBS

- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3 years of program product or analytics management experience in workforce planning operations or a related field
- Experience with labor forecasting capacity planning or workforce management systems (e.g. UKG Pro Kronos/WFC Adaptive)
- Strong analytical skills with experience building or evaluating forecasting models
- Excellent written and verbal communication skills; ability to influence without authority across senior stakeholders

- Experience with AI/ML applications in forecasting or operations
- Familiarity with retail or grocery workforce management at scale
- Experience with financial planning cycles (OP/QG) and aligning workforce plans to financial targets
- Track record of simplifying complex operational processes and driving adoption across large store networks.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 74200.00 - 129800.00 USD annually
USA VA Arlington - 74200.00 - 129800.00 USD annually
USA WA Seattle - 82700.00 - 129800.00 USD annually